Senior Support Engineer – Dental

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for existing software applications and enhance the software components within the Cotiviti product suite.

• Work collaboratively with developers, offshore development team members, business owners, project management, and internal stakeholders.

• Analyze and evaluate automated systems to address complex business challenges.

• Troubleshoot and resolve software and process-related issues reported by internal or external customers.

• Implement software quality assurance principles throughout the entire software development life cycle.

• Document application specifications, design, features, and operations prior to production rollout.

• Maintain up-to-date documentation for applications and processes.

• Investigate innovative enhancements to processes and systems.

• Carry out solutions development, define data requirements, and enhance solutions to boost performance and availability.

• Ensure that project deliverables are achieved within the established timelines and budget.

• Communicate technical and operational challenges to engineering and business leadership.

• Follow technology standards during system development.

• Define and guarantee complete and accurate system and technical requirements in collaboration with business partners.

• Handle escalations, guide daily task execution and monitoring, and offer feedback, training, and mentoring to team members.

• Fulfill annual performance plan responsibilities, special projects, and other assigned tasks.

⛳️ Requirements

• Bachelor's degree in a STEM-related field such as Computer Science, Information Technology, or a related technical discipline.

• At least 4-5 years of relevant industry experience.

• 4-5 years of practical experience in Linux-based environments.

• 4-5 years of experience with Java frameworks.

• Extensive technology knowledge with the capability to provide solutions to technical business challenges.

• Demonstrated success in managing all aspects of a product throughout its lifecycle.

• 4-5 years of experience deploying changes using automation tools like Jenkins and Octopus.

• 4-5 years of experience with IT automation tools (Ansible) and/or scripting languages (VBScript, PowerShell).

• 4-5 years of experience with databases and/or data processing pipelines.

• Proficient in Agile and SCRUM development methodologies.

• Previous experience with CI/CD pipelines.

• Working knowledge of Oracle SQL.

• Experience with Docker or OpenShift containers is preferred.

• Experience with JBoss is preferred.

• Healthcare data experience is a plus.

• Exceptional communication skills.

• Ability to perform tasks with or without reasonable accommodation.

• Capability to provide a dedicated, secure work area.

• Must be equipped with high-speed internet access/connectivity, along with office setup and maintenance.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays each year.

• 17-27 days of Paid Time Off (PTO) annually, depending on specific level and length of service.

• Remote work arrangement.

• Virtual interviews.