Senior Supply, Payments Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and implement payments for investigators, site personnel, and participants in accordance with Clinical Trial Agreements, regulatory standards, and Novo Nordisk policies, utilizing SmartGrant or StudyHub.

• Generate purchase orders based on contractual amounts, establish new suppliers for site staff, and monitor payment progress to address any discrepancies or delays.

• Ensure the prompt delivery of clinical supplies from the local depot to sites, which includes ancillary supplies, equipment, import procedures, and inventory management, while escalating any shortages or delays as necessary.

• Assist with study initiation tasks, which encompass document preparation and submissions to Regulatory Authorities and Ethics Committees, Green Light checks, and drug release documentation.

• Keep precise trial documentation, trackers, and records up to date, including uploads to the Novo Nordisk Investigator Portal and Certificates of Destruction.

• Serve as the primary resource for site payment inquiries, support inspection readiness consistent with ICH-GCP and internal SOPs, and contribute to enhancements in trial and payment processes.

• Aid the local study team throughout all phases of a clinical trial.

• Collaborate with Trial Managers, Trial Product & Supply Handling Managers, the Local Vendor Manager, Budget & Contract Specialists, Study Start-up Specialists, Legal, Finance, and Procurement, along with investigators, study nurses, coordinators, vendors, the local depot, Ethics Committees, and health authorities.

• Report directly to the Sr Manager, Clinical Operations.

⛳️ Requirements

• A bachelor’s degree in life sciences, business, finance, or a related discipline.

• 1–3 years of pertinent experience in financial operations.

• Strong attention to detail, integrity, and sound judgement, with a proactive stance on anticipating supply and payment challenges and driving them to resolution.

• Capability to juggle multiple tasks, timelines, and stakeholders, both independently and collaboratively within a team.

• Excellent written and verbal communication abilities, along with the capacity to forge strong relationships with sites, vendors, and internal colleagues.

• Experience within the pharmaceutical industry or a Clinical Research Organization (CRO) is advantageous but not mandatory.

• Familiarity with handling payments in a clinical research or pharmaceutical context, including knowledge of clinical trial payment processes, is beneficial but not required.

• Understanding of clinical trial phases, regulatory guidelines, Good Clinical Practice (GCP), and ethical considerations is helpful but not essential.

• Proficiency in using Clinical Trial Management Systems (CTMS) and other digital tools is advantageous but not mandatory.

• Additional education or training in finance, accounting, or business is considered beneficial but not essential.

🏝️ Benefits

• Remote work options available within Canada.

• Access to relevant learning opportunities and on-the-job development.

• Opportunities to provide global support and liaise with regional and headquarters clinical teams.

• Encouragement to embrace new AI and digital tools as well as innovative working methods.