Senior Supervisor, Commercial Casualty Claims

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Oversee intricate first- and third-party auto and commercial injury claims, including those that are litigated.

• Manage claims across various states in a virtual environment.

• Assess coverage inquiries and make approval determinations.

• Offer guidance and settlement authority for cases that exceed the representatives’ authority.

• Potentially oversee the First Notice of Loss injury queue.

• Serve as the claims liaison in partner states, fostering relationships with partner clubs, commercial clients, and brokers.

• Supervise the investigation, evaluation, negotiation, and resolution of claims.

• Direct, manage, and evaluate the workflow of claims.

• Track staff goals, targets, file quality, customer service reports, surveys, and feedback.

• Provide technical expertise and review files alongside adjusters.

• Manage phone queues and engage in committee review processes.

• Communicate and enforce policies, procedures, safety regulations, and Department of Insurance mandates.

• Oversee daily operations of the business unit across multiple shifts.

• Suggest operational enhancements and ensure appropriate staffing levels.

• Collaborate with various departments on projects.

• Generate Quality Assurance Reports.

• Assist in recruiting, interviewing, and decision-making related to hiring.

• Share accountability for budget planning and business unit outcomes.

• Manage disaster response efforts across multiple states.

• Act as a subject matter expert on claim issues and navigate legislative and DMV regulatory reviews.

• Conduct trend and competitive analysis to pinpoint process enhancements.

• Evaluate training requirements, coordinate employee training, and encourage staff development.

• Coach, mentor, assess, and carry out performance evaluations.

• Recommend salary adjustments, promotions, and terminations.

• Implement counseling, disciplinary actions, and corrective measures in collaboration with management and Human Resources.

• Foster a collaborative, inclusive, and psychologically safe workplace.

• Translate enterprise strategies and priorities for team members.

• Travel as necessary for enterprise, divisional, team, and other in-person meetings.

⛳️ Requirements

• Minimum of 3 years of supervisory experience in casualty or bodily injury claims within a claims setting.

• Technical experience in managing claims pertinent to the roles of supervised adjusters.

• High School diploma (HS)/GED or 3 years of customer service experience in a virtual setting utilizing internet, phone, and chat features.

• Must possess an Adjuster license for all applicable states or secure the necessary license(s) within 90 days of accepting the position as a condition of employment.

• Experience with Commercial Auto, Rideshare, and/or TNC claims is a plus.

• Bachelor’s degree in a relevant field or an equivalent combination of education and experience.

• Associate in Claims (AIC), CPCU, and/or ICAR designations are beneficial.

• Remote work opportunity available throughout the United States, excluding Hawaii and Alaska.

• Must have the legal right to work indefinitely in the US.

• Mobilitas does not offer visa sponsorship.

🏝️ Benefits

• Eligibility for annual bonuses for most positions.

• 401(k) plan with company matching contributions.

• Opportunities for career growth and development.

• Flexible workplace culture with a remote-first approach and Home-Flex roles.

• Ability to work from various locations, including Mobilitas offices.

• Employee recognition and rewards programs.

• Support for training, mentoring, and professional development.

• An inclusive and welcoming workplace environment.

• Reasonable accommodations for qualified applicants and employees with disabilities.