Senior Subscription Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a designated subscription portfolio and manage the complete renewal lifecycle.

• Create and uphold commercial roadmaps for the accounts assigned to you.

• Offer commercial insights by aligning contract structures, pricing, product configurations, policy requirements, and account strategies.

• Recognize renewal risks, downgrade indicators, modernization prospects, growth opportunities, and instances of commercial drift.

• Tackle commercial drift across contracts, pricing, discounting, product configurations, renewal pathways, and terms and conditions.

• Anticipate renewal and commercial results utilizing comprehensive, up-to-date, decision-ready data and documentation.

• Collaborate with stakeholders from Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and various other teams.

• Facilitate readiness for quote-to-booking and prompt customer interactions.

• Assist in strategic initiatives, tools, processes, and programs.

• Share best practices, enhance knowledge management, and elevate Subscription Management execution.

• Embody PTC values by prioritizing customer focus, accountability, collaboration, integrity, and ethical behavior.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience is necessary.

• A background in Business, Management, Technology, Engineering, or a related field is preferred.

• Experience in enterprise software, SaaS, PLM, CAD, or similar technology sectors is required.

• Proven experience in coordinating stakeholders across international teams and navigating complex regional business settings.

• Familiarity with CRM and forecasting tools like Salesforce is beneficial.

• A minimum of 5 years in subscription management, renewals, customer success, commercial operations, sales, licensing, or a related area.

• Demonstrated experience in handling complex renewals and commercial negotiations.

• Strong background in managing recurring revenue, customer retention, forecasting, and renewal-centric business activities.

• Experience working autonomously in cross-functional and international business contexts.

• Experience with direct customer business models and strategic accounts is preferred.

• Proficiency in both German and English is required.

• Capability to communicate clearly and professionally with customers, partners, and internal stakeholders.

• Ability to thrive in a dynamic, global environment.

• Strong commercial acumen and negotiation skills.

• Analytical mindset with structured thinking.

• Proficiency in data-driven decision-making, including analytics, automation, and AI-assisted insights.

• High levels of ownership, accountability, integrity, ethical conduct, transparency, confidentiality, and responsible decision-making.

🏝️ Benefits

• Opportunities to explore, learn, and develop professionally.

• Ideas transformed into reality.

• An inclusive and ethical workplace.

• Collaboration with skilled industry leaders.

• Commitment to privacy and data protection.