Senior Subject Matter Expert, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic planning efforts within a designated technical or functional domain.

• Regularly engage with management and team members to suggest initiatives, promote technology adoption, and set priorities.

• Offer expert-level insights on emerging technologies, best practices, and industry trends pertinent to the DEEP mission and the DHS enterprise IT landscape.

• Provide counsel on intricate technical matters encompassing architecture, engineering, integration, testing, security, cloud services, and modernization.

• Convert specialized technical concepts into straightforward recommendations for leadership.

• Assess processes, frameworks, and solutions for enhancement, reengineering, automation, interoperability, and reuse.

• Work in collaboration with architects, developers, analysts, and engineering teams to ensure solutions comply with DHS standards.

• Contribute subject-matter expertise for requirements development, design evaluations, technical assessments, and trade-off analyses.

• Engage in stakeholder interaction sessions to align technical strategies with mission objectives and user needs.

• Mentor project teams and junior personnel.

• Assist in the development of technical roadmaps, target architectures, and modernization strategies.

• Evaluate risks linked to complex technical solutions and suggest mitigation strategies.

• Ensure alignment with DHS enterprise platforms, including ServiceNow, Power Platform, Azure Gov, AWS GovCloud, modern JavaScript frameworks, Okta SSO, and Atlassian/GitLab.

• Provide authoritative insights during project planning, governance reviews, and change management processes.

⛳️ Requirements

• A Bachelor's degree.

• A minimum of 11 years of progressive technical or functional experience in a specific technical area or specialized skill.

• ServiceNow certification is mandatory.

• Microsoft Certification is preferred.

• Must be a US Citizen.

• Capability to successfully complete a government-issued background investigation.

• Ability to obtain a Public Trust.

• Previous Public Trust or Security Clearance is preferred.

• Exceptional verbal and written communication skills.

• Proficiency in articulating complex technical and programmatic subjects to a variety of stakeholders.

• Strong analytical and critical-thinking skills.

• Skill in transforming ambiguous requirements into actionable strategies.

• Ability to inspire and lead technical teams, fostering collaboration, accountability, and continuous improvement.

🏝️ Benefits

• Position allows for remote work.