Principal ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Develop, construct, and tailor ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management.

• Establish Business Rules, Script Includes, and other custom scripts to automate workflows and fulfill business requirements.

• Connect ServiceNow with other systems utilizing REST, SOAP, and similar technologies.

• Conduct user and role management, system upkeep, and health evaluations.

• Personalize user interfaces, forms, and workflows.

• Offer end-user assistance and resolve issues related to integrated processes and platform functionality.

• Define and generate reports, dashboards, and data analysis products in collaboration with end users, stakeholders, and management.

• Engage in technical process assessments, postmortems, and ongoing process enhancements.

• Keep up-to-date with current ServiceNow and industry certifications while acquiring additional credentials.

• Contribute to whitepapers, BOEs, design documentation, customer presentations, methodology adjustments, standards, knowledge sharing, innovation initiatives, and technology pilots.

• Guide junior team members and facilitate staff development.

⛳️ Requirements

• Technical training, certifications, or a degree.

• Over 5 years of relevant experience.

• Proficiency in developing and customizing ServiceNow applications and ITSM modules.

• Strong knowledge of SOAP, REST, web services, and integrations.

• Excellent scripting abilities in at least one language, ideally JavaScript.

• Familiarity with Import Sets, Transform Maps, and CMDB.

• Capability to analyze requirements, troubleshoot problems, and devise technical solutions.

• Strong analytical, problem-solving, and debugging capabilities.

• Understanding of Agile software testing from smoke testing to integration and production deployment.

• Proficient in documenting and creating functionalities that align with customer value streams.

• Ability to communicate as a high-level technical expert and contribute to whitepapers, BOEs, and design documentation.

• Proven ability to lead high-stakes customer demonstrations.

• Strong organizational and time management skills.

• Quick learner of new technologies.

• Ability to drive methodology changes, manage customer deliverables, resolve process issues, and influence standards.

• Effective communication and negotiation skills with both technical and non-technical stakeholders.

• Capacity to collaborate with and influence stakeholders, mentor junior team members, support staff growth, lead knowledge sharing, and spearhead innovation projects and technology pilots.

• Must possess ServiceNow Certified Systems Administrator certification.

• Remote work option available.

• No security clearance required.

🏝️ Benefits

• AI-driven career tool identifying career advancement steps and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Comprehensive benefits and wellness programs.

• 401(k) plan with company matching contributions.

• Competitive salary.

• Paid time off.

• Full-flex work week.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• Various leave types including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.

• Typically, 15 days of paid leave annually.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave available in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Recognized culture of innovation.

• Military-friendly work environment.