Senior Strategic Account Manager, Real Estate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume responsibility for and enhance customer relationships over the long term post-contract signing.

• Formulate long-term account strategies.

• Meet with customers at their headquarters to foster relationships with both users and decision-makers.

• Conduct quarterly reviews of business performance.

• Assist new customers alongside the Solutions Engineer from the point of contract signing through to daily product utilization.

• Address customer inquiries and tickets, coordinating solutions with the Product and Engineering teams.

• Manage contract renewals and drive account expansion.

• Identify and secure upsell and expansion opportunities.

• Ensure renewals and transform satisfied customers into references and case studies.

• Educate customers on the effective use of Real Estate Intelligence (RI).

• Communicate customer feedback to the Product team.

• Share internal insights regarding customers and the industry with Sales and Product teams.

⛳️ Requirements

• Minimum of 3 years experience in Key Account Management, Strategic Account Management, Customer Success, or a similar customer-facing position.

• Background in real estate asset management or a closely related sector such as investment or property management.

• Demonstrated ability to develop and expand strategic accounts.

• Exceptional relationship-building and communication skills, with the confidence to engage senior stakeholders.

• Practical knowledge of at least one key real estate workflow, including lease management, rent-roll analysis, acquisition due diligence, asset business planning, or investor reporting.

• Openness to undertake operational support responsibilities.

• Proficient communication skills in both German and English.

• Strong technical acumen, ideally acquired in a SaaS environment, with the ability to explain an AI-powered product to both business and technical stakeholders.

• Capability to work autonomously and manage multiple accounts simultaneously.

• Located in Germany; preference for Berlin, Frankfurt, or Hamburg.

• Willingness and ability to travel regularly to customers throughout the DACH region.

• Experience with enterprise clients, long sales-to-value cycles, or developing account management processes in a start-up environment is an advantage.

🏝️ Benefits

• Performance-based bonus.

• Remote working options within Germany.

• Opportunities for professional development and potential future leadership roles.

• A collaborative, transparent, and open working atmosphere.