Senior Strategic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the most intricate accounts that yield the highest annual recurring revenue.

• Create and sustain quarterly account strategies.

• Recognize key stakeholders and cultivate relationships with various contacts.

• Lead intricate renewal negotiations and discussions regarding pricing migrations.

• Propel account growth by leveraging usage analytics and outcome metrics to showcase return on investment.

• Initiate discussions for expansion as early as the sixth month.

• Handle executive escalations and document retention strategies.

• Identify potential risks and ensure alignment among internal teams.

• Utilize AI tools daily to prepare for client interactions, synthesize information, and formulate renewal strategies.

• Elevate the team's standards by sharing best practices in account management.

• Keep the CRM updated with next steps and mitigation strategies for accounts at risk.

• Collaborate effectively with Product, Finance, and Legal teams.

⛳️ Requirements

• Proficiency in English is mandatory.

• Over 4 years of experience in SaaS account management or customer success.

• Direct experience working with large enterprises or significant mid-market companies.

• Proven history of consistently meeting or surpassing net revenue retention (NRR) targets across complex portfolios.

• Experience in managing renewals that involve procurement teams and legal departments.

• Demonstrated capability in managing relationships with executive-level stakeholders.

• Highly disciplined in using CRM systems.

• Daily utilization of AI tools such as Claude, ChatGPT, or similar platforms.

• Bilingual in French and English, both spoken and written.

• Nice to have: experience in the SaaS HR technology sector or strong familiarity with HR teams, People Operations, and senior decision-makers.

• Nice to have: experience in managing a pricing migration or significant changes to the offerings or plans for existing customers.

🏝️ Benefits

• LTIP, offering participation in Workleap’s long-term growth.

• RRSP.

• Family group insurance coverage.

• Telemedicine services.

• Annual wellness budget.

• Flexible vacation policy.

• Remote work opportunities, with access to the Montreal offices.

• In-person company gatherings held twice a year.

• Access to Claude for all employees.