Senior Staff Portfolio Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee Product Operations for the Hospitality sector during the first six months of the assignment.

• Collaborate with leaders in Hospitality Product & Technology for effective roadmap planning and execution.

• Manage priorities, dependencies, and risks related to delivery.

• Set up planning and reporting rhythms to track progress, address issues, and make decisions.

• Enhance team planning, communication, execution, and collaboration across functions.

• Spearhead special projects and drive operational enhancements.

• Conduct portfolio reviews across Hospitality, Retail, and Financial Services.

• Create reporting structures and dashboards to evaluate investment performance and identify gaps.

• Analyze results and root causes in relation to expectations.

• Suggest changes to priorities and investments, assisting leaders in evaluating trade-offs.

• Collaborate with Finance, Product Operations, and Product & Technology leaders to guide investment decisions and ensure accountability.

• Evaluate cross-portfolio priorities and trade-offs.

• Maintain oversight of roadmaps, dependencies, risks, and portfolio impacts.

• Address shared challenges and coordinate actions across various verticals.

• Institute consistent planning and review methodologies.

• Prepare recommendations for leadership and monitor decisions and actions until completion.

• Establish go-to-market handoff procedures across Hospitality, Retail, and Financial Services.

• Enhance Product and GTM communication throughout the product lifecycle.

• Develop feedback mechanisms that integrate market insights, customer feedback, and GTM learnings into roadmap planning.

• Increase transparency regarding launch readiness, dependencies, and ownership.

⛳️ Requirements

• Extensive experience in SaaS product development, Product Operations, Business Operations, or a related discipline.

• Comprehensive understanding of product development lifecycles, roadmap planning, and execution.

• Proven experience managing intricate programs or portfolios, encompassing prioritization, resource allocation, cross-functional dependencies, risks, and business outcomes across several teams.

• Strong analytical skills and financial expertise.

• Experience in developing portfolio reporting, dashboards, financial models, and tracking investments.

• Demonstrated ability to convert complex data and business performance insights into actionable strategies.

• Experience in collaborating with and influencing senior leaders and cross-functional stakeholders.

• Capability to build consensus, challenge assumptions, and drive decisions without relying on formal authority.

• Strong business judgment and problem-solving capabilities.

• Ability to proactively identify opportunities, foresee challenges, and advance initiatives in ambiguous settings.

• Experience in enhancing operational processes, governance, and workflows within a complex technology organization.

• Exceptional communication and stakeholder management skills.

• Ability to clarify complex concepts, tailor messaging for diverse audiences, and establish trusted relationships across Product, Technology, Finance, and other business areas.

• Collaborative and empathetic approach.

• Candidates must reside in Canada.

• Candidates located outside the Eastern Time Zone must be adaptable and willing to modify working hours for collaboration and business needs based on EST.

🏝️ Benefits

• A flexible work environment that empowers you to perform at your best.

• Flexible paid time off and remote work policies.

• Equity options.

• Contributions to your pension plan.

• Training opportunities to enhance your skills and career.

• Health and wellness credit.

• Time off for volunteering and giving back to your community.

• Interest groups, employee-led networks, social committees, and sponsored sports teams.

• Computer purchase program to acquire your personal MacBook.

• Enhanced parental leave.

• Medical, dental, wellness, life, and disability insurance.

• RRSP plan and matching contributions.

• Paid parental leave top-up.

• Paid time off.

• Continuous learning opportunities.

• Global mobility.

• An inclusive and barrier-free workplace.

• Accommodations available upon request for candidates participating in all aspects of the selection process.