Senior Staff Engineer, CMDB, HAM, ITAM

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with the ServiceNow team to deploy ServiceNow solutions across international locations.

• Offer technical expertise in ServiceNow IT Asset Management (ITAM) modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Design, develop, and integrate ServiceNow solutions.

• Assess business requirements and align them with standardized processes and solution architecture.

• Create and implement technical solutions on the ServiceNow platform.

• Conduct component integration testing to ensure high-quality delivery.

• Configure and tailor ServiceNow applications according to business needs.

• Apply configuration modifications using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS.

• Work collaboratively with cross-functional teams to guarantee successful project execution.

• Diagnose and resolve technical challenges on the ServiceNow platform.

• Maintain compliance with ServiceNow best practices and promote continuous improvement initiatives.

• Engage in design reviews, code evaluations, and provide technical insights.

⛳️ Requirements

• Over 7 years of professional experience.

• Extensive experience in ServiceNow ITAM, HAM, IT Service Management (ITSM), and integrations.

• Practical experience in designing and implementing ServiceNow integrations.

• Familiarity with ServiceNow Asset Management processes and best practices.

• Experience with IT Operations Management (ITOM) or Customer Service Management (CSM) modules and a solid understanding of ITIL principles.

• Required ServiceNow SPM certification.

• Deep understanding of ITAM, HAM, SAM, and ITSM modules.

• Capability to convert business needs into technical solutions.

• Proven experience in developing and implementing technical solutions and conducting integration testing.

• Proficient in ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS.

• Strong skills in problem-solving, communication, and stakeholder management.

• Ability to thrive in a global delivery environment.

• Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.

🏝️ Benefits

• Employees have the option to work remotely.