Senior Specialist, Sales Support

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as the primary liaison for Strategic Accounts throughout the Offer to Order process.

• Oversee, allocate, and monitor the department's workload effectively.

• Ensure that Strategic Accounts are managed in accordance with established management guidelines.

• Collaborate with sales representatives and their teams to gather necessary information for deal creation in the Deal Configurator.

• Work in conjunction with sales support and other departments to acquire or relay information essential for deal completion.

• Monitor deals at every phase of the process and keep the sales team informed of developments.

• Identify and communicate any issues related to the Deal Configurator and process hurdles.

• Guarantee accurate deal tracking and enhance process efficiency.

• Retain deal-related emails following current procedural guidelines.

• Conduct regular meetings with the sales support team to document deals, address challenges, and share insights.

• Initiate improved processes and foster relationships with other departments.

• Troubleshoot and resolve system and process issues with other departments when necessary.

• Provide training to specialists and assist with intricate deals.

• Offer phone training to representatives and specialists.

• Clarify deal processes and specific circumstances.

• Collaborate with product managers on product structure matters.

• Engage in cross-training within the sales support team.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent experience is required.

• Minimum of 5 years of related experience.

• Excellent communication skills to interact across all levels of the organization.

• Proven ability to establish strong relationships with team members and internal stakeholders.

• Capability to manage multiple tasks, adhere to stringent deadlines, and maintain productivity under pressure.

• Comprehensive knowledge of systems and processes.

• Strong project management abilities.

• Proficient in troubleshooting, problem-solving, and implementing solutions.

• Detail-oriented, highly organized, and possess strong follow-up skills.

• Must have legal authorization to work in the United States.

• All applicants must reside in the United States at the time of hiring.

• Visa sponsorship is not available.

🏝️ Benefits

• Employee referral bonus.

• Employee discounts.

• “Dress for Your Day” attire program.

• Volunteer opportunities to contribute to the local community.

• Canon welcome kit and official merchandise.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) Savings Plan.

• Discretionary profit sharing.

• Discretionary success sharing.

• Educational assistance.

• Recognition programs.

• Vacation.