Senior Specialist, Research and Insights

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the development and implementation of insight generation through primary market research, business intelligence, and reporting solutions.

• Oversee the integration of strategic, market, and customer performance metrics and insights for organization-wide strategic decision-making.

• Enhance the Research and Insights team function through effective client management and the delivery of research and analytics insights.

• Serve as a consultative partner and cultivate relationships with business units regarding consumer insights and market intelligence.

• Advise and influence stakeholders, communicate requirements to internal teams, and present intricate concepts to executives.

• Provide support for business planning related to initiatives, budget, and process management between the department and analytics teams.

• Offer guidance on the development and execution of primary research.

• Analyze market and economic indicators while evaluating competitive challenges, opportunities, risks, and potential impacts.

• Generate proactive, relevant, and actionable insights throughout the organization.

• Mentor and share expertise with team members on research methodologies and client engagement practices.

• Build relationships with clients involved in financial and business planning, performance management, marketing, and operations.

• Conduct client discovery meetings to ascertain information needs.

• Collaborate with EBI team members to utilize BI data and research information effectively.

• Suggest business planning priorities, budgets, departmental processes, policies, and procurement enhancements.

• Assist the Manager of Research & Insights in formulating strategies and plans.

• Contribute to enterprise strategic initiatives aimed at improving customer understanding at BCLC.

⛳️ Requirements

• A degree or diploma in a relevant field (business, economics, statistics, research, etc.).

• 4 to 6 years of progressively responsible experience in market or customer research.

• An equivalent combination of education and experience may be considered.

• Certification as a Market Research Planner (CMRP) or completion of coursework from the Market Research Intelligence Association (MRIA) is advantageous.

• Previous experience with Customer Insight and Analytical Business Planning is beneficial.

• Demonstrated project management and time management capabilities.

• Ability to handle multiple priorities effectively.

• Ability to distill complex data into actionable insights.

• Experience in managing cross-functional projects and supplier relationships.

• Proficient in data analysis using statistical tools such as Qualtrics.

• Experience in designing reporting solutions, including dashboards, portals, and report objects.

• Excellent verbal and written communication skills, along with strong presentation abilities.

• Keen attention to detail.

• Experience in influencing and assisting business stakeholders in framing business problems and BI requirements.

• Understanding of analytical concepts and effective problem-solving skills.

• Experience in gathering business requirements for business intelligence applications.

• Capability to develop technical documentation and convey complex information clearly.

• Proven experience with balanced scorecard/KPI measurement is a plus.

• Familiarity with the gaming industry and BCLC’s array of games is advantageous.

• Must be at least 19 years of age.

• Must have the legal right to work in Canada.

🏝️ Benefits

• Comprehensive wellness programs designed to enhance your physical, mental, social, financial, and career well-being.

• Flexible working model that supports work-life integration.

• 37.5 hour work week.

• Volunteer hours provided through the Play It Forward program each year.

• Inclusive work environment.

• Interview accommodations available.