Loss Mitigation Escalation & Research Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively and promptly track requests to ensure compliance with regulatory response timelines.

• Provide trending data to the Loss Mitigation Management team.

• Conduct research and address inquiries and requests.

• Prepare comprehensive responses that include root cause analysis and imaging documentation.

• Collaborate with Loss Mitigation Managers and Supervisors to suggest resolution actions.

• Work with other departments to resolve loan-level issues and perform root cause analysis.

• Develop and maintain a database for tracking issues and their resolutions.

• Deliver monthly updates to Management regarding issues and trends.

• Act as the subject matter expert for all Loss Mitigation departments.

• Assist management in identifying training opportunities and fostering continuous process improvement.

• Support business operations with minimal required travel.

• Execute other assigned duties and projects.

⛳️ Requirements

• A high school diploma is required; a college degree is preferred.

• A minimum of four (4) years of combined experience in loss mitigation or mortgage servicing is required.

• Strong working knowledge of Loss Mitigation processes, investor programs, and mortgage servicing guidelines.

• Excellent understanding of Fiserv and the ability to conduct system and imaging research.

• Intermediate proficiency in Microsoft Suite applications, including Word, Excel, and Outlook.

• Exceptional written and verbal communication skills.

• Strong problem-solving abilities.

• Capable of building rapport with employees at all levels.

• Excellent organizational skills with a keen attention to detail.

• Ability to engage with mid-level, senior, and executive management, serving as a business-level subject matter expert.

• Creative thinking skills with the ability to recommend solutions to issues.

• Capable of making decisions that significantly affect CMS’s and the department's credibility, operations, and services.

• Ability to make informal presentations and speak confidently in front of groups.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to fitness, restaurant, retail, and other employee discounts through the employee portal.

• Tailored training programs.

• Employee referral bonuses.

• Educational reimbursement.

• Community support through the Carrington Charitable Foundation.