Senior Specialist, Process Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform SIU intake, triage, and research on tips.

• Provide swift root cause analyses and training for escalated concerns.

• Recognize operational risks and investigate and resolve issues.

• Define, prioritize, and deliver solutions based on partner feedback related to adverse claim outcomes.

• Utilize data analysis tools to generate quantitative insights and convert findings into technical business requirements.

• Spot systemic improvement opportunities through partner submissions, data mining, and process oversight.

• Keep accurate records in accordance with retention policies.

• Manage projects to ensure compliance with service level agreements and milestones.

• Execute cost-reduction, outcome-enhancement, and compliance initiatives.

• Relay project progress, status updates, and obstacles to stakeholders.

• Carry out additional duties as assigned.

• Report to the Director of SIU.

⛳️ Requirements

• A Bachelor's degree or 4+ years of equivalent experience.

• At least 2 years of experience in a technical or process improvement role (such as Six Sigma).

• A minimum of 2 years of experience handling large datasets with Excel or a database language.

• Over 1 year of experience extracting business insights from datasets and resolving issues.

• More than 1 year of experience enhancing business workflows and processes.

• At least 1 year of experience collaborating with internal and/or external stakeholders.

• Compliance with all relevant laws and regulations.

🏝️ Benefits

• Comprehensive employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.

• Occasional travel for team meetings and company events.