Senior Specialist, Customer Account

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Drive growth within the category and meet annual sales and commercial expenditure objectives.

• Create business plans that promote category growth, along with presentations for new items, 4P strategies, and customer engagement.

• Assist in tracking distribution, managing promotions, forecasting, and overseeing deductions using business planning tools.

• Examine category reports to uncover insights and opportunities, and provide actionable recommendations.

• Convert shopper insights and 4Ps analytics into actionable strategies in collaboration with CMI and Data and Reporting teams.

• Oversee commercial expenditures, including administration, record maintenance, tracking, and follow-ups.

• Work with the Sales Finance Manager to facilitate monthly financial reconciliations.

• Effectively and promptly communicate customer, category, and forecast information.

• Create and tailor category-plan-based selling narratives that encompass assortment, new items, pricing, promotions, merchandising strategies, analyses, and plans.

• Engage in Customer Category Business Plans and drive execution alongside customer representatives.

• Enhance selling capabilities and customer value through analytics, insights, and ongoing improvements.

• Take part in career development initiatives and utilize capability tools.

• Cultivate essential behaviors through the PDP process.

• Serve as a Peer Coach and provide training to analysts.

• Ensure effective communication with partners in Commercial Development, Retail Marketing, and Supply Chain.

⛳️ Requirements

• A University Degree (BA/BS) or equivalent experience, along with a minimum of 5 years of relevant work experience is preferred.

• Preferably 1 year of experience in account management, customer-facing roles, or similar commercial experience.

• Proficient in Excel and PowerPoint.

• Excellent presentation skills.

• Experience in leading or owning projects in previous roles.

• Proven track record of meeting KPI objectives in earlier positions.

• Good understanding of the channel of trade customer base in Grocery, Mass, and New Business sectors.

• Strong grasp of sales fundamentals.

• Excellent oral and written communication abilities.

• Sound judgment in decision-making processes.

• Effective problem-solving capabilities.

• Strategic mindset with a focus on customer service.

• Ability to execute tasks with minimal supervision.

• This position does not qualify for Visa Sponsorship.

🏝️ Benefits

• Incentives based on performance.

• 401k plan with company matching.

• Comprehensive healthcare coverage.

• Competitive total rewards package.

• Supportive and inclusive workplace.

• Opportunities for career development.

• Continuous learning initiatives.