Senior Solutions Engineer, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical conversations with primary clients to grasp their needs and challenges, delivering sophisticated technical solutions that align with their organizational goals.

• Spearhead solution development for major accounts, ensuring that solutions are customized to address specific customer requirements and are technically sound.

• Offer advanced technical direction and expertise to both internal teams and clients, acting as a subject matter authority in the field.

• Contribute to strategic sales efforts by utilizing extensive product knowledge and insights into customer needs to aid in crafting effective sales strategies.

• Collaborate across functions with product management, engineering, and other teams to ensure harmony between customer demands and product functionalities.

• Remain informed on industry trends, emerging technologies, and competitor products to offer insights and suggestions for product growth and innovation.

• Serve as a trusted advisor to clients, fostering strong relationships based on technical acumen, dependability, and a dedication to delivering valuable solutions.

• Mentor and guide junior team members, imparting knowledge and best practices to assist them in enhancing their technical skills and progressing in their careers.

• Engage in product testing and feedback to provide significant, actionable insights aimed at enhancing product quality and user experience.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Extensive experience in leading technical discussions and developing solutions for key accounts.

• Proven track record in contributing to strategic sales initiatives and mentoring junior team members.

• Strong strategic thinking skills to aid in the formulation of sales strategies and initiatives.

• Mentoring capabilities to facilitate the growth and development of junior team members.

• Flexibility to adapt to changing market dynamics and customer requirements.

• Ability to independently lead large customer meetings (both onsite and virtual) to formulate and document a recommended architecture and deployment roadmap.

• Proficiency with enterprise software, identity and security solutions, and foundational networking concepts such as Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP.

• Experience with cloud-based environments including Azure, AWS, and/or Google Cloud.

• Candidates must be legally authorized to work in the United States.

• Security certifications (such as CISSP) are a plus.

• Up to 25% travel required.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, excluding November and December due to the Holiday schedule). This benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid Parental Leave is available for new parents, with structure varying based on regional/government requirements. In regions lacking government-paid leave, like the U.S., the company provides generous paid parental leave alongside comprehensive adoption and fertility support.

• Competitive time-off policies worldwide.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, promoting a call to action for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to advance DEIB efforts.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings to encourage professional growth.

• Regular All Hands meetings, followed by group gatherings.