Senior Solutions Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main technical resource for the Sales team.

• Facilitate the technical closure of sales opportunities by showcasing Observe’s value to potential customers.

• Conduct technical discovery sessions to gain insights into prospects’ environments, challenges, and observability needs.

• Customize and deliver product demonstrations and technical presentations.

• Design, scope, and oversee technical evaluations and Proofs of Concept.

• Establish POCs in customer environments and illustrate the value provided.

• Document POC results and present compelling findings to customers.

• Collaborate with Account Executives on technical sales strategies.

• Serve as the technical subject matter expert throughout the sales process.

• Relay customer feedback to the Product Management and Engineering teams.

• Create and maintain technical sales materials, demo environments, presentations, and best-practice guides.

• Provide technical training to the wider Sales organization.

• Travel to client locations and industry events as needed.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Over 5 years of experience as a Sales Engineer or Solutions Architect in the software industry.

• Profound technical knowledge and hands-on experience with modern observability concepts, including metrics, logging, and tracing.

• Experience with observability tools such as Prometheus, OpenTelemetry, Grafana, and ELK Stack.

• Understanding of Kubernetes, Docker, and microservices.

• Familiarity with AWS, Azure, and GCP.

• Excellent verbal and written communication skills.

• Capability to explain complex technical concepts to both technical and non-technical audiences.

• Willingness to travel to client sites and industry events as needed.

• Must adhere to company confidentiality and security protocols.

• Must comply with the company’s data security policies and ensure customer information remains secure and confidential.

🏝️ Benefits

• Commission plan; typical total on-target earnings range from $220,000 to $288,750.

• Equity plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) retirement plan.

• Flexible spending account.

• Health savings account.

• At least 12 paid holidays.

• Paid time off.

• Parental leave.

• Employee assistance program.

• Additional company benefits.