Senior Solutions Consultant

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Play a vital role as a central member of the territory account team throughout the sales process.

• Collaborate with Sales and Customer Success teams on key enterprise engagements.

• Act as a reliable advisor to both prospects and customers.

• Conduct discovery sessions focusing on marketing, social media, customer care, and customer experience.

• Investigate prospects' go-to-market strategies to pinpoint solution hypotheses and value drivers related to customer experience.

• Create and present customized solutions leveraging Sprinklr's Unified-CXM platform.

• Lead workshops, whiteboarding sessions, and proof-of-concept initiatives.

• Work closely with Product, Engineering, Customer Success, and Marketing teams.

• Provide impactful demos and develop solution architectures that align with business outcomes and go-to-market strategies.

• Simplify complex platform functionalities into business value for both executive and practitioner audiences.

• Keep abreast of trends in mar-tech, social media, contact centers, and customer experience.

• Engage with colleagues and take part in mentorship and peer learning opportunities across the global presales team.

⛳️ Requirements

• Proven experience as a Solutions Consultant/Sales Engineer within a SaaS environment working with Enterprise clients.

• Background in marketing technology, customer experience, or digital transformation consulting.

• Experience in guiding prospects and clients through structured problem-solving and value realization methodologies.

• Familiarity with CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS platforms and integrations.

• Strong storytelling and presentation skills suitable for engaging C-suite and practitioner stakeholders.

• A history of publishing, speaking, or contributing to industry discussions.

• Willingness to travel up to 40%, primarily within the United States.

• More than 5 years of experience in a solutions consulting or sales engineering capacity.

• Knowledge of Sprinklr or comparable Unified-CXM platforms is advantageous.

• Awareness of AI and automation applied to marketing and customer experience scenarios.

• Understanding of data integration, API connectivity, and scalable solution design within mar-tech settings.

• Exceptional business and technical presentation capabilities, along with strong communication and relationship-building skills.

• High technical aptitude and the capacity to become a subject matter expert on new technology applications.

• Current and unrestricted work authorization in the country where the position is based.

• A bachelor's degree in Marketing, Business, Communications, or a related field is preferred.

🏝️ Benefits

• Eligibility for a discretionary bonus plan.

• Eligibility for a commission plan.

• Eligibility for an equity plan.

• 401(k) plan with full company contributions vested immediately.

• Flexible paid time off.

• Paid holidays.

• Generous caregiver and parental leave policies.

• Life and disability insurance coverage.

• Comprehensive medical, dental, vision, and prescription drug plans.

• Optional healthcare coverage for employees and their families, where applicable.

• Open Mentoring Program.

• Reasonable accommodations available during the interview process.