Senior Solutions Architect – OMS Focus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate discovery workshops with the client's business and IT teams to outline order journeys (order-to-cash), fulfillment, returns, and customer service processes.

• Develop solution architectures utilizing Salesforce Order Management, encompassing orchestration, routing and allocation, split shipments, ship-from-store, BOPIS, cancellations, exchanges, and returns.

• Establish the omnichannel inventory model with Omnichannel Inventory (OCI), which includes availability, reservations, and locations.

• Design integrations with B2C Commerce, B2B Commerce, Service Cloud, ERP systems, WMS platforms, carriers, payment gateways, and fraud prevention systems, preferably via MuleSoft or another integration/API layer.

• Create architecture documentation, which includes solution diagrams, data models, integration flows, architectural decisions, and non-functional requirements.

• Assist the sales team in presales activities through technical qualification, estimation, scope definition, RFI/RFP responses, and solution presentations.

• Guide developers, functional consultants, and tech leads throughout the delivery process, ensuring adherence to Salesforce best practices, security, and performance standards.

• Perform technical reviews, support risk management, and address complex issues in projects and support engagements.

• Keep track of the Salesforce roadmap, including Agentforce and Commerce and OMS enhancements, while proposing innovations to clients.

• Contribute to the development of accelerators, architecture standards, and internal enablement for the OMS practice.

⛳️ Requirements

• Extensive experience in Salesforce architecture or consulting.

• Minimum of two end-to-end Salesforce Order Management implementations.

• Comprehensive understanding of the OMS data model and processes (Order Summary, Fulfillment Order, Change Orders, Return Orders, Invoices, Payment Summaries).

• Experience with OCI and distributed order management scenarios.

• Proficiency in REST/SOAP integrations, events, Platform Events, and Change Data Capture.

• Familiarity with integration architecture patterns.

• Practical knowledge of Flow, Apex, and platform limitations (governor limits, data volume, and asynchronous processing).

• Background in retail and e-commerce processes, encompassing ordering, payments, inventory, logistics, and post-sale operations.

• Experience collaborating with mid-sized and enterprise clients.

• Salesforce certifications: Order Management Accredited Professional, Application Architect or System Architect, and B2C Commerce Architect.

🏝️ Benefits

• Remote work.

• Professional development and growth opportunities within a global AI/R&D company.

• Access to proprietary and third-party AI-powered tools.

• Opportunities for personal and professional growth.

• Exposure to market trends and cutting-edge technologies.

• This position is also available to candidates with disabilities.