Senior Solutions Architect, LatAm

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Configure Trial Interactive enterprise software and solutions as a member of the Technical Services team.

• Collaborate with operations throughout the implementation process.

• Design and document new configurations and solutions for Trial Interactive software.

• Create and maintain User Requirements Specifications and Configuration Specifications for customer implementations.

• Serve as the product configuration and domain expert during sales cycles.

• Showcase the product to potential and existing customers.

• Partner with the sales team on software configurations for demonstrations.

• Address functional and technical aspects of RFIs, RFPs, and RFQs.

• Communicate customer and prospect business requirements from Sales to Operations and Product teams.

• Develop and script product and solution demonstrations.

• Promote the Trial Interactive vision through demonstrations, webinars, seminars, conferences, and account-specific initiatives.

• Engage in SOW reviews and the assessment of new business opportunities.

• Train and mentor junior team members, including Project Managers, Configuration Specialists, Business Development, and Support staff.

• Create and uphold SOPs in line with QA and departmental guidelines.

• Execute other relevant tasks as assigned by the manager or supervisor.

⛳️ Requirements

• A minimum of a bachelor’s degree or equivalent experience is required.

• At least 5 years of experience in solutions consulting, software product configuration, or a related field.

• A minimum of 5 years of experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management.

• Extensive knowledge of current technology, tools, and techniques for data and system integration.

• A self-starter with exceptional organizational and time management skills.

• Ability to gain a comprehensive understanding of a customer’s needs and guide them toward a technical solution.

• Fundamental knowledge of SaaS and Cloud-based technologies and business models.

• Proficient computer skills, including the MS Office suite, with a particular emphasis on MS Excel.

• Willingness to engage in global business travel of up to 10%.

• Strong interpersonal communication skills, both internally and externally, particularly with customers and the sales team.

• Experience with GxP and the software validation process and regulations.

• Familiarity with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and identity providers such as Okta.

• Previous experience in software development with backend technologies like Python, Java, C#, Node.js, or PHP is preferred but not required.

• Basic knowledge of SHELL scripting and regular expressions is preferred but not required.

• Over 2 years of experience in B2B web applications, business-to-business, and mobile apps is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive work environment.