Enterprise Solutions Engineer, SLED

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of the complete pre-sales technical engagement for SLED and enterprise accounts.

• Assist prospects throughout the evaluation process, product demonstrations, architecture design, and proof-of-concept phases.

• Collaborate with Account Executives and Sales Leadership to foster growth in the public sector and align technical value with agency and institutional objectives.

• Work in partnership with the onboarding and Customer Success teams to expedite time-to-value and guarantee long-term adoption in extensive, distributed public settings.

• Review and synchronize technical content within RFPs and RFIs, offering subject matter expertise and compliance insights.

• Gather SLED-specific feedback, pinpoint feature gaps, and influence the direction of the product roadmap.

• Develop and sustain reusable technical resources, including lab environments, demonstration flows, battlecards, and scripts.

• Represent NinjaOne at events, conferences, and customer forums focused on government and educational sectors.

• Contribute to the creation of Enterprise SE playbooks, processes, and cross-functional alignment.

• Perform additional duties as assigned.

⛳️ Requirements

• Must reside in California, Oregon, or Washington.

• Over 5 years of experience in a B2B SaaS pre-sales engineering, solutions architecture, or technical consulting role catering to enterprise-level SLED clients.

• Technical foundation, such as TAM, support, or systems engineering, with practical knowledge of IT operations at scale within government or educational environments.

• Proficient in Windows environments, including registry, services, and performance troubleshooting.

• Familiarity with Linux/macOS systems and basic command-line troubleshooting.

• A solid understanding of networking principles, including DNS, VPNs, firewalls, and endpoint protections.

• Practical experience with ITSM platforms and endpoint lifecycle management.

• Familiarity with Salesforce, Jira, Highspot, or similar systems.

• Comfortable navigating intricate IT ecosystems and integrating with existing infrastructure.

• Strong communication abilities and executive presence.

• Extensive domain knowledge in IT operations, RMM, endpoint management, and ITSM-related platforms within the public sector.

• Understanding of SLED solution evaluation, procurement, scaling, procurement processes, and compliance considerations.

• Ability to adapt and respond with urgency in fast-paced, high-growth environments.

• Bachelor’s degree is preferred but not mandatory.

• Technical certifications such as CISSP, Security+, or cloud architecture are advantageous.

• Not eligible for visa sponsorship.

🏝️ Benefits

• Full-time hybrid remote work arrangement.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• 401(k) retirement plan.

• Life insurance coverage.

• Unlimited paid time off (PTO).

• Opportunities for growth and career advancement.

• Approximately 30% travel, including strategic customer meetings, industry events, and team collaboration.