Senior Principal AI Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the positioning, design, validation, and delivery of enterprise AI solutions for the Americas customer base.

• Collaborate with Sales, Solution Consulting, Customer Success, Product Management, and Professional Services to identify strategic AI opportunities.

• Engage with executive and technical stakeholders from customers to comprehend their objectives, challenges, and desired outcomes.

• Facilitate AI discovery workshops and conduct business process analyses.

• Define AI use cases, user stories, business requirements, and establish success criteria.

• Assess technical feasibility, operational readiness, implementation complexity, risks, dependencies, integrations, and infrastructure needs.

• Assist in scoping solutions, estimating costs, preparing Statements of Work, and creating implementation roadmaps.

• Configure and oversee comprehensive AI solution architectures within customer environments and PTC platforms.

• Develop and present marketecture, solution architecture, integration architecture, data flow, deployment models, and operational support documentation.

• Validate integrations, data quality, governance, security, scalability, and operational requirements.

• Convert business requirements into technical architectures and implementation strategies.

• Conduct architecture reviews and provide technical governance during engagements.

• Act as the architectural lead during implementation projects.

• Mentor and guide delivery teams, resolving architectural challenges.

• Participate in project governance and steering committee reviews.

• Ensure that implementations meet customer business objectives.

• Offer guidance on enterprise deployment patterns, integration strategies, and change management.

• Create AI delivery standards, frameworks, methodologies, tools, reusable assets, service offerings, and implementation methods.

• Lead internal training programs and workshops.

• Coach and mentor Solution Architects, Implementation Consultants, Business Solutions Managers, Project Managers, and Program Managers.

• Foster continuous improvement and knowledge sharing across Professional Services.

• Evaluate new AI technologies and assess their relevance to customer use cases.

• Help define PTC's AI services strategy and delivery capabilities.

• Serve as an AI thought leader within Professional Services and during customer engagements.

• Report directly to the Vice President of Americas Professional Services.

⛳️ Requirements

• A minimum of 10 years of experience in enterprise software consulting, solution architecture, professional services, or systems engineering.

• At least 5 years of experience leading complex enterprise transformations involving cloud, data, analytics, automation, or AI technologies.

• Practical experience with LLMs, multi-agent systems, prompt engineering, and vector databases.

• Proficiency in LangChain/LangGraph is required.

• Demonstrated ability to bring AI solutions from concept to production deployment.

• Proven track record in supporting both pre-sales initiatives and implementation delivery.

• Experience interacting with senior-level customer stakeholders.

• Strong expertise in large-scale enterprise deployments and digital transformation projects.

• Experience designing and implementing AI, machine learning, generative AI, and intelligent automation solutions.

• Proficient in Python, SQL, and at least one additional programming language: Java, Go, or TypeScript.

• Familiarity with large-scale data technologies such as Spark and Kafka.

• Understanding of data architecture fundamentals.

• Strong capabilities in data science.

• Comprehension of enterprise architecture, data architecture, API integration patterns, cloud platforms, security and governance frameworks, and infrastructure design.

• Ability to evaluate technical feasibility and operational readiness for enterprise AI projects.

• Experience in producing and presenting architectural and technical solution documentation.

• Excellent communication and presentation skills for executive audiences.

• Ability to effectively communicate with both business and technical audiences.

• Strong consultative problem-solving skills.

• Capacity to build trust and credibility with customers and internal stakeholders.

• A collaborative and team-oriented mindset.

• Ability to lead through influence rather than authority.

• Experience in manufacturing, industrial products, automotive, aerospace and defense, medical device, high tech, or field service operations is highly preferred.

• Experience with CAD, PLM, SLM, ALM, Digital Thread initiatives, engineering and product development processes, or service lifecycle management is strongly preferred.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Employee share purchase program (ESPP) offering discounted PTC stock.

• Potential eligibility for equity programs.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance.

• Paid time off.

• Sick leave benefits.

• Tuition reimbursement options.

• 401(k) contributions with employer matching.

• Flexible spending accounts.

• Life insurance policies.

• Disability coverage.

• Generous commuter subsidy for employees assigned to the office.