ServiceNow Engineer – Integration Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and uphold a catalog of sanctioned interfaces, system ownership, data flows, dependencies, and authentication methods.

• Create integrations utilizing approved APIs, ServiceNow Integration Hub, Flow Designer, and other supported integration services.

• Execute least-privilege access, maintain audit logs, implement controlled retries, manage exception handling, and prevent duplicates.

• Safeguard authoritative source records, maintain data lineage, and uphold approved security boundaries.

• Establish and carry out interface mapping, reconciliation, rollback, and failure-recovery tests.

• Diagnose integration performance issues and data transfer exceptions in collaboration with platform and application teams.

• Maintain documentation of architectural decisions, technical runbooks, and deployment evidence for approval.

• Work closely with operational and technical partners as part of a cross-functional team supporting a federal client.

• Provide reliable services and deliver measurable user outcomes.

⛳️ Requirements

• Bachelor's degree in computer science, information systems, engineering, or a related discipline; equivalent relevant experience will be considered.

• Over 5 years of experience in enterprise systems integration or software engineering.

• Extensive experience with REST APIs and ServiceNow integration.

• Practical experience with ServiceNow Integration Hub, Flow Designer, scripting, authentication, and troubleshooting interfaces.

• Familiarity with API security, access controls, logging, error handling, and integration testing.

• Capability to document architectures and navigate within controlled production change processes.

• Compliance with applicable customer background screening, identity credentialing, and system-access requirements.

• Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, or other relevant implementation certifications.

• Experience with HL7/FHIR or federal healthcare systems is preferred.

• Preferred experience integrating ServiceNow with Microsoft 365, monitoring platforms, and enterprise data services.

• Remote work within the United States is acceptable.

• Willingness to travel as necessary for approved program activities, depending on project needs and authorization.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month following your start date.

• 401(k) plan with employer contributions that are immediately vested; matching is not required.

• Generous paid time off (PTO).

• One additional paid wellness leave day per calendar year.

• Ten federal holidays.

• Pet insurance.

• Tuition reimbursement.

• Internal training programs.

• Company-sponsored industry certifications.

• Team-building activities.

• Opportunities for community volunteering.

• Quarterly HQ days.

• Wellness events.

• Happy hours.

• Family fun events.

• A dynamic and collaborative work environment.