Senior Solutions Architect, LatAm

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Support the implementation, operations, sales, and product teams throughout the customer engagement journey.

• Comprehend the business and technical needs of customers.

• Collaborate on sales strategies and deliver compelling solution presentations.

• Configure Trial Interactive enterprise software and related solutions.

• Work with operations throughout the entire implementation process.

• Design and document novel configurations and solutions.

• Create and maintain User Requirements Specifications and Configuration Specifications.

• Serve as the product configuration and domain expert during sales cycles.

• Demonstrate products to both prospective and existing customers.

• Assist with software configurations for demonstrations and respond to RFIs, RFPs, and RFQs.

• Communicate customer and prospect business needs to the Operations and Product teams.

• Develop and script product and solution demonstrations.

• Advocate for the Trial Interactive vision through demonstrations, webinars, seminars, conferences, and account initiatives.

• Participate in SOW reviews and evaluate new business opportunities.

• Train and mentor junior team members.

• Create and uphold SOPs in accordance with QA and departmental standards.

• Carry out additional relevant tasks as assigned by the manager or supervisor.

⛳️ Requirements

• Extensive knowledge of current technologies, tools, and techniques for data and system integration.

• A minimum of a bachelor’s degree or equivalent experience.

• At least 5 years of experience in solutions consulting, software product configuration, or a related field.

• Minimum of 5 years of experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management.

• Self-motivated with exceptional organizational and time management abilities.

• Capability to develop a thorough understanding of customer needs and guide them towards a technical solution.

• Fundamental knowledge of SaaS and Cloud-based technologies and business models.

• Proficient computer skills, particularly in the MS Office suite, with a focus on MS Excel.

• Willingness to travel globally for business up to 10% of the time.

• Strong interpersonal communication skills, both internally and externally, especially with customers and the sales team.

• Familiarity with GxP and the software validation process and regulations.

• Experience with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and IdPs such as Okta.

• Previous software development experience in Backend (Python, Java, C#, Node.js, PHP) is preferred but not mandatory.

• Basic SHELL scripting and familiarity with regular expressions are advantageous but not required.

• More than 2 years of experience in B2B web applications, business-to-business, and mobile apps is a plus.

🏝️ Benefits

• Flexible remote work arrangement.

• Permanent employment status.

• Opportunities for global business travel of up to 10%.

• Access to training and mentorship programs.