Senior Solutions Advisory

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients to comprehend their distinct needs and deliver customized, prescriptive recommendations and best practices that promote software adoption and drive business success.

• Spearhead and manage intricate 1:1 engagements, which include discovery calls, engagement plans, personalized software guidance, and regular meetings.

• Serve as a subject matter expert and champion for the Ncontracts product suite.

• Provide valuable insights to internal committees, training sessions, and cross-functional initiatives.

• Work in conjunction with Customer Success, Product, Sales, Implementation, and Enablement teams.

• Develop impactful Nstruct and Ndepth content to improve customer comprehension and product usage.

• Mentor and train the wider Customer Success organization on product knowledge and consultative best practices.

• Assist in designing and developing the product certification program.

• Facilitate Office Hours, Release Readiness, Release Readiness Recap, Roadmap, and Business Reviews.

• Engage in Nsider community forums and participate in quarterly Nsider Live events.

• Keep advisory engagement and outcome documentation updated in Salesforce.

• Guide junior Solution Advisors.

• Stay updated with current certifications and knowledge of Governance, Risk, and Compliance regulations, trends, and best practices.

• Maintain SME-level expertise in a minimum of five modules across the Ncontracts, Venminder, and/or Quantitative suites.

⛳️ Requirements

• Over 6 years of experience in Vendor Management, Compliance, Business Continuity, Enterprise Risk Management, or related domains, along with relevant software experience.

• Demonstrated ability to manage complex customer relationships and achieve results in a highly collaborative, matrixed setting.

• Outstanding problem-solving and analytical capabilities.

• Excellent communication and presentation skills.

• Proficient in Microsoft Office Suite, Salesforce, and web-based conferencing tools.

• Capability to work independently as well as within a strong team environment.

• Skill in managing multiple projects and collaborating with various teams simultaneously.

• Ability to interact with professionals at different levels in a predominantly remote setting.

• Consultative and customer-centered approach and engagement style.

• Competence in navigating, escalating, and leading efforts on complex customer requests.

• Relevant financial industry certifications are a plus.

• A 4-year degree is preferred.

🏝️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws.

• 11 paid holidays.

• Community and social events.

• Mental Health Benefits.

• Medical, Dental, and Vision insurance.

• Company-paid Group Life Insurance.

• Company-paid Short- and Long-Term Disability.

• Flexible Spending Account.

• Health Savings Account.

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice.

• Pet Insurance.

• 401(k) with company match with eligibility on Day 1 of employment.

• 2 Paid Volunteer Time Off Days.

• Bonus eligibility.