Senior Solution Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Create and maintain documentation and knowledge bases for comprehensive business flow implementations, encompassing system and vendor dependencies.

• Conduct technical analysis and design solutions for applications within the designated area.

• Acquire deep subject matter expertise in the assigned solution domain.

• Assist teams by sharing knowledge, reviewing and validating deliverables, performing basic testing, managing sprints, conducting retrospectives, coordinating work, sequencing tasks, and overseeing release management.

• Collaborate with MTS teams, business stakeholders, and vendors to identify and resolve dependencies.

• Track and enhance the effectiveness and efficiency of engineering processes.

• Broaden automation efforts, including the use of AI.

• Configure systems and develop necessary scripts.

• Create monitoring dashboards and oversee metrics and logs.

• Identify and document data structures, mappings, integration specifications, component interactions, dependencies, and other design elements.

• Conduct defect analysis and implement remediation strategies.

• Offer production support and/or facilitate handoffs to production support.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or other related fields, or an equivalent combination of education and experience.

• 5+ years of professional experience in information technology within the insurance industry.

• 3+ years of experience in technical analysis and solution development.

• 2+ years of experience in creating technical documentation.

• Comprehensive understanding of the P&C insurance industry and its operational processes.

• Significant experience with Jira, Confluence, and Microsoft Office applications.

• Experience in creating flowcharts, sequence diagrams, data mappings, and technical design documentation.

• Experience in conducting business and technical impact analyses.

• Proven ability to collaborate effectively with multiple teams, business units, and vendors.

• Experience in coordinating and planning solution deliveries.

• Proficiency in working with APIs, XML, JSON, databases, and system logs.

• Basic understanding of object-oriented programming, web applications, and microservices.

• Some experience in leading and mentoring fellow solution engineers.

• Experience in directing efforts for developing solutions and resolving common P&C business challenges.

• Preferred: Master’s Degree in Computer Science.

• Preferred experience with Guidewire Policy Center, SQL, Gosu, CI/CD automation, Jenkins, GitHub Actions, Docker, Kubernetes, Amazon EKS, AppDynamics, Grafana, log analysis, and Linux/UNIX shell scripting.

• Familiarity with Mercury business flows and rules is preferred.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off (including vacation, sick leave, 9 paid Company holidays, and volunteer hours).

• Incentive bonus programs (potential for a holiday bonus, referral bonus, and performance-based bonus).

• Medical, dental, vision, life, and pet insurance coverage.

• 401(k) retirement savings plan with company matching.

• Engaging work environment.

• Opportunities for advancement.

• Education assistance available.

• Opportunities for professional and personal development.

• Company recognition programs.

• Access to health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Bonus potential.

• An in-person interview may be required during the hiring process.