Senior Solution Delivery Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Lead, coach, and develop regional teams in Pre-Sales, Customer Onboarding, and Technical Account Management throughout the APAC region.

• Establish and monitor team objectives that align with customer success and overall business objectives.

• Foster a high-performance culture through regular one-on-one meetings, feedback, coaching, and professional development.

• Create scalable operational models, playbooks, and best practices across Pre-Sales, Delivery, and Technical Account Management.

• Identify and eliminate operational bottlenecks to enhance team efficiency and responsiveness to customers.

• Track customer health, adoption metrics, key performance indicators, and account risks, providing routine reports to the VP of Global Solutions Delivery.

• Discover and develop tools that enhance internal processes and customer engagement.

• Lead technical engagements for strategic and complex opportunities in collaboration with Sales leadership.

• Own the regional qualification criteria and prioritization for Pre-Sales activities.

• Collaborate with Product, Marketing, and the Pre-Sales Centre of Excellence to adapt global strategies for the APAC market.

• Conduct technical discovery sessions with strategic customers to understand their technical, functional, and security requirements.

• Represent Trustonic at industry conferences, technical forums, and customer events.

• Utilize customer and market insights to identify competitive risks, technical challenges, and opportunities to influence Product and Engineering roadmaps.

• Serve as a senior technical advisor for Trustonic’s services and solutions.

• Support complex customer onboarding and implementation initiatives.

• Build relationships with strategic customers to understand their technology strategies and business objectives.

• Oversee customer engagement throughout the lifecycle, from Pre-Sales and onboarding to adoption, growth, and technical support.

• Manage and coordinate technical escalations with Commercial, Product, Engineering, and Delivery teams.

• Keep the regional team informed about Telecoms Platform product updates, best practices, and relevant training.

• Enhance qualification, handover, onboarding, and delivery processes to minimize time-to-revenue.

• Travel approximately 25–40% for customer meetings, trade shows, and company events globally.

⛳️ Requirements

• Proven experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management, or similar technical customer-facing teams.

• Strong background in managing and developing technical teams.

• Demonstrated experience working with strategic enterprise customers and handling complex customer relationships.

• Experience in planning and executing multiple complex customer rollouts, often with limited resources.

• Familiarity with working in a SaaS and/or System Integration environment.

• Extensive experience with API integrations and technical solution delivery.

• Knowledge of secure systems and technologies, ideally including device locking.

• Experience with OEM integration, software update management, and device security.

• Background in the smartphone, telecom, or wider mobile ecosystem is highly desirable.

• Strong technical and commercial understanding of customer solution delivery.

• Excellent stakeholder management and communication skills.

• Strong influencing, negotiation, and mediation capabilities.

• Ability to motivate and drive progress across teams without direct authority.

• Strong problem-solving abilities and a practical, creative mindset.

• Excellent organizational and time-management skills.

• Familiarity with project management tools such as Wrike and customer platforms like Zendesk is beneficial.

• Understanding of AI and Agentic AI and their potential applications in a technical/customer context.

• Fluent in English, both written and spoken.

• An undergraduate degree or equivalent level of skill, experience, and knowledge.

• Experience and knowledge in Computer Science and Information & Technology.

• Experience working across APAC markets, especially in India, Pakistan, Malaysia, Philippines, or Indonesia is advantageous.

• Experience in the telecoms industry or smartphone ecosystem.

• Familiarity with device locking technologies and OEM environments.

🏝️ Benefits

• Competitive compensation.

• Bonus scheme to share in our success.

• Private medical insurance for you from day one.

• Remote working arrangements to accommodate your lifestyle.

• Open holiday policy with no upper limit.

• Support for volunteering and causes that matter to you.

• Opportunities for professional development and career advancement.

• Exposure to and interaction with global teams.

• Commitment to diversity, equity, and inclusion.

• Collaborative environment where your voice is valued and your well-being is prioritized.

• Opportunity to work on technology that promotes global economic inclusion and positively impacts people's lives.