Senior Solution Consultant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Comprehend client business challenges and technical environments through thorough discovery and engagement.

• Showcase technology solutions and highlight the capabilities of the New Relic platform.

• Facilitate the Technical Win by addressing technical objections and aligning solutions with business value.

• Drive revenue for the New Relic platform in collaboration with Sales, Product Management, and executives.

• Spearhead technical strategy for prospects and customers throughout the sales cycles.

• Collaborate with Sales Account Executives to generate new revenue and enhance existing customer relationships.

• Conduct value and solution discovery workshops.

• Develop technical proofs through demonstrations, presentations, workshops, and business value assets.

• Formulate and present viewpoints on the potential of the New Relic platform.

• Execute proof-of-concept and pilot engagements.

• Identify and address critical business and technical issues.

• Contribute to revenue objectives for the designated territory.

• Work with account teams on business and technical challenges.

• Share best practices and reusable assets with Solutions Consultants.

• Provide feedback on product enhancements to Product Management.

• Stay informed about competitive analysis and market differentiation.

• Establish relationships with customer stakeholders and executives, fostering customer champions.

• Support marketing initiatives, including industry events, executive briefings, user groups, conferences, customer references, and social media campaigns.

⛳️ Requirements

• A minimum of 8 years of pre-sales experience and/or experience in similar customer-facing technical roles is preferred.

• Familiarity with monitoring and observability principles.

• Experience with AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization.

• Knowledge of open source technologies such as Prometheus, Grafana, Opencensus, and ELK is a plus.

• Development experience in one or more languages, including Java, .NET, Ruby, C/C++, Python, JavaScript, or React.

• Strong understanding of cloud architecture, networking, Infrastructure as Code, and serverless computing.

• Exceptional written, verbal, presentation, and interpersonal communication skills.

• Robust problem-solving abilities.

• Familiarity with value-based selling in customer-facing roles.

• A strong blend of sales, business, and technical competencies.

• Experience working with enterprise customers, particularly in sectors like Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality, and Travel.

• A passion for technology and a strong desire to learn.

• Willing to travel as needed.

• Must verify identity and eligibility to work.

• A criminal background check is required.

• Visa sponsorship is not available for this role.

🏝️ Benefits

• Flexible workforce model accommodating fully office-based, fully remote, or hybrid work environments.

• Reasonable accommodation support during the application or recruitment process.