Senior Solution Architect – Solution Consulting Director, Field Service

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Act as a trusted advisor for clients.

• Oversee one or more workstreams in intricate enterprise customer engagements.

• Collaborate with key partners and stakeholders to propel engagement and program vision.

• Fulfill essential deliverables and lead execution alongside customers.

• Co-develop solutions and secure customer acceptance of delivered results.

• Navigate challenging discussions and eliminate obstacles to implement business strategies.

• Examine issues and challenges, ascertain root causes, and pinpoint corrective measures.

• Communicate effectively with both technical and business stakeholders at all levels, including C-suite executives.

• Engage with customer product owners, business process owners, and technical teams to gather requirements and analyze data.

• Design and develop comprehensive solutions to address customer business challenges.

• Utilize Salesforce product knowledge, industry expertise, consulting experience, and client business insight to enhance customer ROI.

• Adhere to Professional Services Methodology and ensure compliance with standard processes or best practices.

• Collaborate with Customer Success and Product teams to meet value objectives.

• Contribute to thought leadership and best practices both internally and externally.

• Spearhead internal pivotal initiatives to expand the consulting practice and enhance community knowledge.

• Assist customers and colleagues in rationalizing and implementing technologies that augment business value.

• Educate on complex concepts and deliver creative, prescriptive strategies across client organizations.

• Take proactive measures to manage risk areas until fully resolved.

• Set and manage customer expectations while negotiating solutions with customers and third-party partners.

• Review and adjust project/program direction, approach, and key artifacts as necessary.

• Drive program vision and provide strategic advice on utilizing Salesforce platform technologies.

⛳️ Requirements

• Senior Solution Architect: Minimum of 10 years of experience.

• Solution Consulting Director: Minimum of 12 years of experience.

• Proven experience leading multiple large engagements, spanning multi-cloud or multi-workstream, as the lead Architect across all workstreams in Field Service Management and/or Field Service and Operations.

• Deep understanding of the challenges associated with large engagements and best practices for achieving success.

• Advanced industry knowledge and familiarity with the intricacies of delivering Salesforce implementations within that sector.

• Extensive experience in configuration and customization on the Salesforce platform.

• Expert-level proficiency in defining system architecture landscapes, recognizing gaps between current and desired end states, and delivering thorough solutions.

• Experience leading discovery sessions, outlining business requirements, crafting user stories, and providing detailed system and functional designs.

• Proficient in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, and similar resources.

• Strong presentation abilities and the capacity to convey rationale to diverse stakeholders.

• Quick adaptability in learning and applying new concepts, business models, and technologies.

• Excellent written and verbal communication skills.

• Must be a collaborative team player, as demonstrated through customer qualification of a large-scale/enterprise implementation with multiple workstreams.

• Ability to engage with individuals in varied roles.

• Resourceful and innovative in problem-solving.

• Proven success as a people leader/manager.

• Experience in leading internal initiatives aimed at improving business processes.

• Preferred: Demonstrated results in delivering high-value business outcomes using an agile methodology.

• Preferred: Proven success in leading customer and/or partner success stories.

• Relevant Salesforce certifications and consulting experience are strongly recommended.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Certain roles may qualify for incentive compensation.

• Certain roles may be eligible for equity.

• Reasonable accommodations will be provided during the application or recruiting process.