Senior Solution Architect – Field Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the overall design for technical solutions and suggest best-practice options tailored to client needs.

• Offer technical expertise for Salesforce.com and other SaaS applications that align with business and product strategies.

• Conduct discovery sessions to gain insights into client processes and obstacles.

• Convert discovery outcomes into technical requirements and formal solution designs.

• Provide leadership and effective communication to project and client team members.

• Engage in pre-sales activities by identifying high-level requirements, project scope, and cost estimation.

• Create Salesforce solutions utilizing product features, best practices, and custom components.

• Produce both technical and non-technical project documentation, including architecture diagrams.

• Develop build tasks, estimate efforts, and oversee the creation of reporting/dashboard and UAT.

• Define project scope and estimates by establishing requirements, evaluating feasibility, and creating timelines, resource plans, and cost models.

• Execute Salesforce administration, configuration, and data migration tasks as necessary.

• Serve as a solution Subject Matter Expert (SME) alongside Delivery leadership and Account Executives to define sales proposals.

• Collaborate with Project Managers to facilitate effective delivery and support customer project teams.

• Maintain Salesforce technical and partner certifications.

• Foster the technical and professional development of Coastal team members.

⛳️ Requirements

• 4-6 years of advanced experience in Salesforce Field Service Cloud Implementation and exposure to Project Scoping.

• 5+ years of experience as a Senior Consultant (or equivalent role) implementing Salesforce Solutions.

• 3-5 years of experience in scoping and costing Field Service Cloud projects.

• Strong competencies in the core Salesforce.com platform.

• Practical knowledge of Salesforce and its Sales, Services, and Marketing functions.

• Active certifications as a Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant are mandatory.

• Minimum of 4 certifications preferred.

• Additional knowledge of Salesforce.com clouds specific to industries or verticals is preferred.

• Previous experience with the software development life cycle, Agile, or Hybrid methodologies is preferred.

• Ability to create entity relationship and object relationship diagrams.

• Exceptional organizational skills with the capacity to manage multiple tasks concurrently.

• Experience in client-facing roles and/or acting as an internal project leader managing various stakeholders.

• Capability to develop practical solutions and methodologies on the Salesforce platform.

• Must possess full-time permanent work authorization in the US.

• A Bachelor’s Degree is preferred, or equivalent experience.

• Experience with Field Service Cloud is preferred.

• Willingness to travel as required by client or project milestones.

• Basic understanding of common enterprise systems, CRM, or ERP is necessary.

🏝️ Benefits

• Flexible working hours emphasizing a healthy work-life balance.

• Remote work options available.

• Unlimited Paid Time Off (RTO).

• 401K plan with Company Match.

• Comprehensive Medical, Vision, & Dental coverage.

• Competitive opportunities for quarterly bonuses.

• Reimbursement for continuing education and certification, particularly within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions offering spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• An open-door leadership policy providing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career support.

• A culture of trust, transparency, and respect across all levels of the organization.