Senior Software Engineer – ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and coach a team of Software Engineers.

• Deliver development services for customer professional projects.

• Develop and implement customizations based on both functional and technical requirements.

• Utilize best practices and internal coding standards on large-scale, intricate professional services projects.

• Collaborate with end-users, IT teams, and key stakeholders to gather requirements for ITSM systems.

• Customize ServiceNow applications and assist in the deployment of new applications and modules.

• Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations.

• Set up ServiceNow integrations via REST/SOAP web services and other applications.

• Guide clients through technical solutions for business needs involving ITSM, CSM, and/or ITOM processes.

• Collect environment information from technical SMEs to aid in service mapping and event work.

• Reflect impact assessment rules in service maps and validate them with SMEs and stakeholders.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents related to the assigned scope.

• Coordinate with the existing ServiceNow technical lead to uphold consistent approaches and shared patterns.

• Maintain operational documentation and SOPs to minimize support risk and inefficiencies.

⛳️ Requirements

• Minimum of 3 years’ experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in two or more areas (e.g., ITSM, ITOM, ITAM, Platform, CSM).

• Strong background in ITSM, CSM, FSM, etc.

• Experience integrating ServiceNow with other systems/platforms utilizing mid-servers and cloud-to-cloud integrations.

• Proficient in Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems.

• Familiarity with data extraction technologies such as JDBC and ODBC, or ETL integrations.

• Proven track record in implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• In-depth knowledge of the ServiceNow CMDB and its associated processes.

• Understanding of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Ability to produce technical design documents and user documentation.

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.

• Commitment and capability to pursue ongoing education within the ServiceNow platform and beyond.

• Capacity to complete ServiceNow competency certifications and module accreditations.

• Preferred certifications include: Certified System Administrator (CSA), Certified Application Developer (CAD), CIS - ITSM, CIS - SAM / SAM Pro.

🏝️ Benefits

• Official ServiceNow training provided.

• Support and guidance to help you get acclimated to projects.

• Opportunities to achieve multiple ServiceNow certifications.

• Access to ServiceNow competency certifications and module accreditations.

• A diverse and inclusive workplace environment.

• An equal opportunity workplace and affirmative action employer.

• Support for disability accommodations.