Senior Software Engineer – SAM/HAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, and mentor a team of Software Engineers.

• Develop professional services projects for clients.

• Implement and customize ServiceNow solutions based on both functional and technical specifications.

• Conduct advanced troubleshooting and root cause analysis for issues on the ServiceNow platform.

• Diagnose and resolve concerns related to ITSM, HAM, SAM integrations, portal functions, and various ServiceNow modules.

• Provide support and maintenance for ServiceNow modules.

• Oversee and maintain integrations between ServiceNow and external systems.

• Collaborate with stakeholders and end users to gather requirements and deliver effective ServiceNow solutions.

• Engage in platform upgrades, cloning processes, patching, and performance optimization efforts.

• Ensure compliance with ServiceNow development and configuration best practices.

• Document technical solutions, workflows, and resolutions for issues.

• Execute deployments.

⛳️ Requirements

• Proficient in ServiceNow SAM/HAM.

• Demonstrated experience in leading, coaching, and mentoring Software Engineers.

• Skilled in developing customizations based on functional and technical specifications.

• Background in managing large-scale, complex professional services projects.

• Expertise in advanced troubleshooting and root cause analysis on the ServiceNow platform.

• Familiarity with ITSM, HAM, SAM integrations, portal functions, and other ServiceNow modules.

• Experience in supporting and maintaining ServiceNow modules.

• Experience in supporting and maintaining integrations between ServiceNow and external systems.

• Knowledgeable about ServiceNow development and configuration best practices.

• Certified System Administrator (CSA).

• Certified Application Developer (CAD) or CIS - ITSM.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional growth.

• Official ServiceNow training.

• Opportunity to obtain multiple ServiceNow certifications.

• Guidance and support throughout projects.

• Equal opportunity workplace.

• Disability accommodation support.