Senior Software Engineer – HRSD, Service Portal

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee, guide, and mentor a team of Software Engineers.

• Create professional service projects for clients.

• Develop and implement customizations based on both functional and technical specifications.

• Collect system requirements from end-users, IT teams, and key stakeholders for ITSM, HRSD, and Service Portal.

• Tailor ServiceNow applications and assist in the deployment of new applications and modules.

• Configure the Application UI, workflows, work orders, transfer orders, inventory, and technician locations.

• Set up ServiceNow integrations using REST/SOAP web services and other applications.

• Assist customers in comprehending technical solutions that meet their business needs.

• Compile environmental data to aid in service mapping and event management.

• Reflect and verify impact assessment rules within service maps.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address related production incidents.

• Coordinate with the current ServiceNow technical lead on mapping and event initiatives.

• Maintain operational documentation and standard operating procedures (SOPs).

⛳️ Requirements

• A minimum of 4 years’ experience in supporting the implementation, administration, configuration, and/or development of ServiceNow across 2 or more capabilities (e.g., ITSM, HRSD, Service Portal).

• Proficient in integration between ServiceNow and other systems/platforms utilizing both mid servers and cloud-to-cloud connections.

• Familiarity with Web Services Integration (SOAP, REST) and automated, bi-directional integrations between systems.

• Experience with Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations.

• Demonstrated experience in implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• In-depth knowledge of ServiceNow CMDB and its associated processes.

• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Capability to produce technical design documents and user documentation.

• A four-year degree in Computer Science, Computer Engineering, Information Systems, or equivalent professional experience.

• Eagerness and ability to pursue continuous education within the ServiceNow platform and beyond.

• Capacity to obtain ServiceNow competency certifications and module accreditations.

• Preferred: ITIL Foundation certification.

• Preferred: ServiceNow CSA and CAD certifications.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional growth.

• Official ServiceNow training.

• Opportunity to earn multiple ServiceNow certifications.

• ServiceNow competency certifications and module accreditations.

• Equal opportunity workplace.

• Support for disability accommodations.