Senior Software Engineer, Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of AI agents for designated clients throughout the stages of discovery, design, construction, evaluation, launch, and live operation.

• Collaborate with clients to map out workflows and convert vague business objectives into precise agent scopes and enforced business logic.

• Create and refine prompts, instructions, and conversation flows, iterating based on evaluations and actual transcripts.

• Integrate agents with client CRMs, ticketing systems, internal services, APIs, and external platforms.

• Develop reliable tool-call inputs and outputs while managing authentication, errors, and edge cases.

• Construct test sets that encompass successful paths, unsuccessful paths, edge cases, and hallucination risks.

• Assess agent quality and prepare agents for production, including implementing guardrails, addressing failure modes, managing latency, and controlling costs.

• Oversee live conversations and tool-call performance, debug logs and transcripts, and deploy fixes under pressure.

• Relay recurring patterns and absent capabilities back to the Product team.

⛳️ Requirements

• Strong customer engagement skills, including the ability to build trust with skeptical stakeholders.

• Capability to convert ambiguous business challenges into clear action plans.

• Effective communication skills with both technical and non-technical audiences.

• Fluency in integrating customer APIs, endpoints, protocols, and third-party systems.

• Proficiency in designing clean tool schemas and managing authentication, errors, and edge cases.

• Ability to validate custom, under-documented customer APIs.

• Expertise in crafting prompts and instructions for LLM behavior.

• Skill in writing unambiguous instructions and diagnosing prompt failures.

• An evaluation-first mindset and a keen product sense for facilitating effective conversations.

• Nice to have: general coding experience in TypeScript, Python, or SQL.

• Nice to have: previous experience in forward-deployed, solutions engineering, or customer-embedded roles.

• Nice to have: experience in conversational AI, voice technology, or contact center domains.

• Nice to have: familiarity with LLM evaluation tools and observability.

• A degree in computer science or a software engineering title is not mandatory.

• Candidates with backgrounds in systems administration, integration engineering, or technical support are encouraged to apply.

🏝️ Benefits

• Company-wide offsite events and smaller team gatherings.

• Funding for conferences, books, and courses through a tech and learning stipend.

• Remote work by design with flexible calendar management.

• Flexible vacation policies.

• Paid sabbatical after five years of service.

• Comprehensive benefits package.

• Stipend for physical and mental well-being.

• Competitive salary offerings.

• Equity in the company.