Senior Site Reliability Engineer, SRE

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist an Arctiq client in developing a Site Reliability Engineering (SRE) Center of Excellence.

• Create SRE standards, implement release discipline, and maintain a uniform operating model across application teams.

• Integrate reliability standards into delivery pipelines and Dynatrace throughout the release lifecycle.

• Collaborate with two or three application teams per wave and provide reusable templates for tags, SLOs, synthetics, and dashboards.

• Define SLIs based on user journeys, set targets, determine time windows, and track error budgets.

• Develop SLOs in Dynatrace as code and offer insights on compliance, burn-rate, and status views.

• Set up error-budget-based paging through Dynatrace and ServiceNow, complete with runbook links.

• Incorporate production-readiness checks into delivery pipelines, including synthetic validation, reliability baselines, and rollback testing.

• Facilitate blue-green releases and ensure safe rollback procedures.

• Report on DORA metrics and connect them to error-budget performance.

• Participate in on-call rotations and investigate incidents utilizing Dynatrace and ServiceNow.

• Carry out blameless post-incident reviews and transform findings into runbooks or items for the backlog.

• Communicate reliability status, milestones, obstacles, and next steps to application owners and leadership.

• Lead the SRE Center of Excellence alongside other SRE leaders, establish standards, train team champions, and conduct error-budget reviews.

• Create a production-ready golden path within the first 90 days.

• Empower application teams to independently promote changes using SRE frameworks and templates.

• Review error budgets and SLO performance on a monthly basis.

⛳️ Requirements

• Extensive experience in SRE and reliability engineering, including SLOs, SLIs, error budgets, production readiness, and DORA metrics.

• Proficient hands-on experience with Dynatrace, covering RUM, services, synthetics, SLOs, alerting, dashboards, and distributed tracing.

• Strong understanding of CI/CD processes, GitLab or comparable tools, Infrastructure as Code, release controls, and automated reliability verifications.

• Experience with Kubernetes, APIs, client-server architectures, and blue-green or similar deployment strategies.

• In-depth knowledge of change management, incident response, on-call practices, ServiceNow, and production troubleshooting.

• Proven track record of embedding reliability practices throughout the software delivery lifecycle, from development to production.

• Demonstrated ability to lead engineers or SRE practices, establish standards, and foster adoption across application teams.

• Excellent communication skills with the capability to collaborate across engineering, application owners, and business stakeholders.

• Outcome-oriented mindset with experience managing clear milestones, deliverables, ownership, and timelines.

• Availability as a contractor for a 6–9 month contract opportunity.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Accommodations or adjustments available upon request during the interview process and beyond.