Senior Site Reliability Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, scale, and continually enhance the reliability, availability, and performance of JumpCloud’s multi-region microservices, APIs, and authentication systems on AWS/GCP.

• Engineer, establish, and sustain Disaster Recovery procedures, multi-region failover automation, and business continuity plans.

• Spearhead the design and implementation of SLIs, SLOs, and Error Budget frameworks.

• Propel an end-to-end observability strategy utilizing Datadog and Golden Signals monitoring.

• Oversee on-call escalation and major incident management while ensuring compliance with 99.99% availability SLAs.

• Conduct blameless post-incident reviews and execute systemic root-cause remediation actions.

• Design, manage, and scale production Kubernetes EKS clusters employing GitOps workflows with Argo CD and Kargo.

• Create and uphold Infrastructure-as-Code using Terraform across multi-account, multi-region cloud setups.

• Develop FinOps and cost-optimization dashboards for multi-cloud expenditures, unit economics, and resource utilization.

• Build production-grade tooling in Python or Go, including platform automation and custom integrations.

• Advocate for AI-assisted software development workflows utilizing Cursor, Claude Code, and GitHub Copilot.

• Write operational runbooks and architecture decision records.

• Mentor mid-level and junior engineers.

⛳️ Requirements

• 8+ years of professional software engineering experience in SRE, DevOps, or Platform Engineering managing 24/7 mission-critical, highly available distributed systems.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.

• Advanced proficiency in Python or Go.

• Practical experience with production EKS/GKE cluster lifecycles, ingress/egress management, networking, RBAC, and GitOps tools like Argo CD.

• Strong Terraform expertise across complex multi-account AWS environments, including IAM, VPCs, Transit Gateway, ALB/NLB, and Route53.

• Proven experience in driving cloud cost-efficiency strategies, resource right-sizing, cost-allocation tagging, workload optimization, and FinOps dashboards.

• Experience in designing and testing multi-region Disaster Recovery architectures and automating failover systems.

• Competence in defining SLIs/SLOs, managing PagerDuty schedules, and enhancing production observability platforms.

• Familiarity with designing and operating enterprise service meshes like Istio or Linkerd and production ingress/proxy systems such as HAProxy or NGINX.

• Capability to lead technical discussions, draft architectural design documents/RFCs, and mentor engineering colleagues.

• Excellent problem-solving, communication, and collaboration abilities.

• Preferred: basic understanding of chaos engineering; secrets management architectures; DevSecOps practices; identity services, IAM, enterprise directory platforms, or security-focused SaaS solutions.

• Must reside in and be authorized to work in India.

• Proficient spoken and written English is required.

🏝️ Benefits

• Remote work options available within India.

• Collaborate with talent from over 15 countries.

• Opportunities for professional growth and knowledge sharing.

• Supportive and collaborative workplace culture.

• Equal opportunity employer.