Senior Services Manager – Customer Contract Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee both pre- and post-contract administration, which includes managing contract terms and conditions, claims, risk modeling, and estimating for tenders and program reviews.

• Take charge of the In Service Support Contract productivity strategy and its implementation for the LM2500 fleet sustainment.

• Offer technical leadership and governance for activities related to the LM2500 fleet sustainment.

• Manage contract cost oversight, forecasting, and planning processes.

• Act as the primary programmatic point of contact with Defense stakeholders.

• Direct contract performance reporting, develop dashboards, ensure status visibility, and facilitate risk mitigation communications.

• Maintain awareness of the Defense budget and assist in long-term fleet coordination efforts.

• Lead planning for maintenance, repair, and overhaul of the LM2500, serving as the engineering liaison between depot management and Naval Defense contracting.

• Oversee vendor contracts and manage subcontractor component repair activities.

• Spearhead engine life management, tracking, and sustainment analytics.

• Coordinate technical execution and sustainment decisions among the Royal Canadian Navy, GE Aerospace, and licensed MRO resources.

• Develop and oversee customer training programs.

• Direct forecasting, control, procurement, and reporting of spares and materials.

• Lead program updates for internal leadership, ensuring structured governance across priorities, risks, and actions.

• Analyze contract trends, identify gaps, and implement corrective actions.

• Ensure integrity, controllership, compliance, and operational excellence throughout contract management activities.

⛳️ Requirements

• Must be a resident of Canada.

• Required to provide academic qualifications, years of experience, and detailed descriptions of completed Defense projects, including references demonstrating fulfillment of requirements.

• Minimum of five (5) years’ experience in the last ten (10) years as a program manager for LM2500 Gas Turbine Assembly maintenance support with a value of at least $5M CAD; different contracts of at least $3M CAD each may be considered as proof, and a valid PMI Project Management Professional (PMP) certification must be maintained throughout the tenure; OR

• Ten (10) years’ experience in the last fifteen (15) years as a project/program manager for a defense contract in engineering or maintenance support at the gas turbine propulsion system level, also with a minimum value of $5M CAD; different contracts of at least $3M CAD per year may be used as evidence.

• Bachelor’s degree from an accredited university or college.

• Strong technical expertise in LM2500, specifically in marine propulsion or power generation field service, naval marine engineering service, or merchant navy experience.

• A Canadian Defense Security Clearance (NV1) or the capability to obtain such clearance is essential.

• For non-U.S. Persons, the ability to secure U.S. Government authorization for access to U.S. export-controlled information is required.

🏝️ Benefits

• Relocation Assistance Provided: Yes

• Remote position