Senior Services Manager – Contract Performance Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan and oversee on-site activities for larger projects to meet customer orders while adhering to financial and commercial guidelines, ensuring customer satisfaction.

• Identify and manage opportunities for additional work.

• Responsible for P&L management, encompassing orders, sales, margins, and cash flow.

• Handle contract management and execution, including project deliverables, terms and conditions, payment terms, obligations, responsibilities, and structures for liquidated damages and bonuses.

• Provide contract administration for assigned proposals and contracts, which includes customer interactions, negotiations, preparations, and contract interpretation.

• Manage service agreements, fixed price, and time and material programs.

• Collaborate with customer service, parts and transactional services, field service, repair service, and other teams.

• Act as a liaison between internal and external organizations; maintain customer relationships and serve as the primary point of contact.

• Keep CSA-related documentation up-to-date, including insurance certificates.

• Develop outage scope, communicate it to OFS, obtain schedules and JCE, set policy 6 targets, enhance productivity, plan parts, resolve order issues, plan repair scope, schedule repairs, and address repair issues within the GE network.

• Manage customer portfolio P&L, growth, KPIs, customer strategies, and technical support.

• Lead the resolution of emergent/compelled outages, create ServiceNow cases, communicate technical documents, and oversee warranty and commercial factors.

• Organize pre-outage, post-outage, and outage milestone meetings, and facilitate lean outage workshops for significant projects.

• Provide information and support for the implementation of CM&U’s.

• Address customer technical inquiries.

• Ensure quality and EHS oversight on work conducted at designated customer sites.

• Mentor and lead a team of Contract Performance Managers.

⛳️ Requirements

• Bachelor’s degree in a related field.

• At least 7 years of experience in technical and/or field services, operations, or sales.

• Proven knowledge and experience in power plant field services, customer-facing roles, and customer contracts.

• Demonstrated experience in leading large teams.

• Experience working with Moroccan customers in the Gas Turbine and power plant sectors.

• Proficiency in English, Arabic, and French.

• Strong leadership and influencing abilities, including managing direct reports.

• Operating knowledge of EHS regulatory requirements and GEV’s EHS processes.

• Excellent interpersonal and leadership skills, including training, presentations, and communication.

• Proven capability to lead process transformations and handle multiple responsibilities to achieve objectives.

• Strong customer service focus and extensive experience in customer interactions.

• Ability to juggle multiple priorities and tasks at once.

• Capacity to perform well under pressure in a fast-paced environment.

• Ability to work with customers while adhering to commercial contractual obligations.

• Exceptional oral and written communication skills.

• Willingness to travel to customer locations.

🏝️ Benefits

• Relocation Assistance Provided: No