Senior Services Manager 3 – Digital Project Management

This is a fully remote position, open to applicants in Washington, +1 more location.

📋 Description

• Plan and execute projects at customer locations both domestically and internationally.

• Oversee the activities of team members and subcontractors.

• Act as the main point of contact for customers throughout the duration of each project.

• Commission projects and address any specification-related issues.

• Manage project communications and provide regular updates.

• Ensure overall customer satisfaction.

• Negotiate and collaborate with staff as needed.

• Cultivate specialized knowledge and act as a resource for best practices and quality assurance.

• Contribute to the development of strategies and policies, ensuring effective delivery within your area of responsibility.

• Analyze data to support informed recommendations.

• Make decisions and resolve moderately complex challenges related to operations, product management, manufacturing, technology, or engineering.

• Serve as a resource for junior colleagues.

• Lead small projects that involve moderate risks and resource demands.

• Communicate complex or sensitive information clearly and foster consensus.

• Influence others regarding topics within your expertise.

• Travel up to 30% for domestic and international assignments.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, or Finance.

• 3–5 years of experience in project management, particularly in software development projects.

• 3–5 years of experience using project management tools like Jira, Trello, Asana, or Primavera P6.

• Demonstrated experience managing customer-facing projects, ideally within the software sector.

• PMP or PMI-ACP certification is preferred.

• Certification in software development methodologies, such as Certified ScrumMaster or Kanban, is advantageous.

• Additional certifications related to the utility industry, such as Certified Energy Manager or NERC Certifications, are highly desirable.

• Excellent oral and written communication skills.

• Strong interpersonal and leadership abilities.

• Proven capability to analyze and resolve issues effectively.

• Proven track record of leading programs and projects.

• Ability to document, plan, market, and implement programs successfully.

• Established project management capabilities.

• Experience in the utility sector, particularly with control room systems.

• Familiarity with utility industry regulations, standards, and best practices, such as NERC and FERC.

• Experience with utility industry-specific software like SCADA systems.

• Legally authorized to work in the United States.

• Visa sponsorship is not available now or in the future.

• Successful completion of a drug screening, if applicable.

• Willingness to travel up to 30% domestically and internationally.

🏝️ Benefits

• Discretionary annual bonus.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Access to a Health Coach, including a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessments, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company contributions to retirement plans.

• Fidelity resources and financial planning consultation.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Relocation assistance.