Senior Services Manager 3 – Digital Project Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead the delivery and take responsibility for executing intricate GE Digital Grid software projects at customer locations throughout the APAC region.

• Manage customer expectations, communications, and narratives during the project delivery process.

• Direct diverse, customer-centric global project teams, which include internal resources, partners, and subcontractors.

• Develop and implement comprehensive project plans based on the Statement of Work, customer profile, scope, timeline, and available budget/resources.

• Ensure adherence to project management processes and practices, while also seeking opportunities for simplification and improvement.

• Address execution challenges and interdependencies by collaborating with technical and functional teams.

• Persuade peers and negotiate effectively with external partners, vendors, and customers.

• Oversee project budgets, timelines, risks, scope changes, resources, and any non-standard occurrences.

• Guarantee the quality of deliverables and ensure alignment with stakeholder expectations and Statements of Work.

• Monitor outcome realization and customer satisfaction by utilizing established service-level metrics.

• Gather and analyze lessons learned to contribute to organizational enhancements.

• Manage communication with stakeholders and provide progress reports.

• Identify opportunities to enhance customer value from GE software and expand project profitability.

• Adhere to GE Digital Grid administration and compliance requirements in real-time.

• Travel to customer sites in the Philippines or other APAC countries as necessary.

⛳️ Requirements

• A Bachelor’s Degree in Engineering & IT from a recognized local or international university is mandatory.

• A broad network within the local Philippines context is essential.

• Minimum of 15+ years of experience in the Philippines in managing complex customer implementation projects.

• Proven experience in overseeing large-scale, intricate software projects such as ADMS, SCADA, EGIS, ERP, CRM, or SAP.

• Strong background in Agile/Scrum execution is required.

• Certified Scrum Master is preferred.

• Excellent negotiation, visualization, and customer management abilities.

• Capacity to collaborate with cross-functional teams, stakeholders, and customers.

• Solid understanding of power transmission and distribution systems, utility operations, and grid management.

• Willingness to travel domestically and internationally 5–20% of the time.

• Proficient in professional English.

• Note that immigration and relocation support are not offered.

🏝️ Benefits

• This position is remote.

• Opportunities for domestic and international travel are available.

• Relocation assistance is not provided.