Senior Services Engagement Director

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take ownership and drive the growth of professional services revenue.

• Manage the complete services sales process in collaboration with Account Executives.

• Design and position service solutions that align with customer business objectives, successful implementation, and long-term adoption.

• Create and present proposals for services, scopes of work, and pricing structures.

• Influence the deal strategy by linking the value of services to platform adoption, AI expansion, and customer transformation objectives.

• Establish trustworthy relationships with customers and stakeholders.

• Promote growth within current accounts by uncovering additional service opportunities.

• Work together with delivery, product, and leadership teams to ensure sold services align with execution capabilities.

• Keep abreast of competitive service offerings within the CCaaS and UCaaS landscapes.

⛳️ Requirements

• Over 7 years of experience in services sales, consulting, or leadership in service engagement within SaaS or software environments.

• Demonstrated success in meeting or surpassing services revenue targets in dynamic, mid-market sales environments.

• Robust experience in structuring and selling professional services engagements associated with software implementations.

• Proven track record in developing statements of work, pricing models, and service proposals.

• Ability to manage multiple simultaneous opportunities with high levels of responsiveness and accountability.

• Exceptional communication and stakeholder management abilities across both technical and business audiences.

• Familiarity with customer experience, contact center, or unified communications platforms.

• Technical proficiency with the capability to comprehend and position complex solutions.

• Experience within the Genesys ecosystem or competing CCaaS platforms like NICE, Five9, or Amazon Connect.

• Background in financial services, healthcare, insurance, or retail sectors.

• Experience supporting AI-driven customer experience solutions or initiatives for digital transformation.

• Exposure to large-scale implementations, migrations, or post-merger integration projects.

• Experience collaborating in a pod-based sales model alongside Account Executives.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and options for remote work.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and educational support.