Senior ServiceNow Specialist, ITSM / CSM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support and enhance the ServiceNow environment.

• Analyze and resolve issues, incidents, and Requests for Information (RITMs).

• Develop and configure solutions on the ServiceNow platform.

• Collaborate with Script Includes, Business Rules, Client Scripts, and UI Policies.

• Create and configure workflows utilizing Flow Designer.

• Engage with REST and SOAP integrations.

• Diagnose and investigate failures in processes and integrations.

• Analyze and manage ServiceNow integrations with enterprise systems like SAP, DocuSign, and CLM.

• Implement fixes, adjustments, and enhancements to existing integrations and workflows.

• Contribute to the ongoing improvement of platform processes and solutions.

⛳️ Requirements

• Proficient experience with ITSM and CSM modules.

• Proven experience in developing and configuring the ServiceNow platform.

• Strong knowledge of JavaScript as applied to ServiceNow.

• Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer.

• Familiarity with REST and SOAP integrations.

• Practical experience in troubleshooting processes and integrations.

• Experience in integrating ServiceNow with enterprise systems.

• An analytical and proactive individual with robust problem-solving abilities.

• Preferred: experience with integrations involving SAP, DocuSign, and CLM.

• Preferred: background in ServiceNow platform enhancement and improvement initiatives.

• Preferred: understanding of ServiceNow development and architecture best practices.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• A dynamic and inclusive work environment.