Senior ServiceNow Presales Technical Lead

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Design comprehensive, end-to-end ServiceNow solutions that align with the business objectives of clients.

• Perform technical assessments to convert functional and nonfunctional requirements into technical specifications.

• Create use cases, process flows, and architectural designs.

• Assess complementary and competing technologies, recommending cost-effective platform configurations.

• Act as a trusted advisor to enterprise-level clients.

• Lead strategic presales discussions, technical presentations, and solution demonstrations.

• Collaborate with business development teams on technical proposals, solution architectures, and roadmaps.

• Assist clients in their decision-making processes by clearly articulating the business value and ROI of ServiceNow.

• Work alongside ServiceNow architects, developers, and project managers to facilitate the transition from presales designs to project delivery.

• Collaborate with alliance partners, software vendors, and subject matter experts in technical areas.

• Ensure alignment across delivery teams to maintain client satisfaction, scope integrity, and budget compliance.

• Advocate for ServiceNow's AI-driven workflows, automation, and industry-specific modules.

• Share best practices and reusable architectural patterns from the industry.

• Identify opportunities for expansion within existing client accounts.

⛳️ Requirements

• Over 15 years of experience in ServiceNow architecture, development, and deployment.

• More than 10 years of presales experience or direct support in business development.

• At least 5 years of consulting experience with clients, establishing yourself as a Trusted Advisor.

• Extensive technical expertise in ServiceNow modules such as Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, and HCLS-SM.

• Proven experience leading discussions with clients regarding ServiceNow's latest offerings, including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.

• Practical knowledge and experience in industries such as Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and others.

• Demonstrated ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams.

• ServiceNow Certified Master Architect (CMA).

• ServiceNow Certified Technical Architect (CTA).

• Preferred: Experience in Digital Workplace, Security, Cloud, and Application Modernization.

• Preferred: Skills in executive relationship building.

• Preferred: Oversight of ServiceNow delivery teams or accountability for client satisfaction.

• Preferred: Experience in assisting stakeholders with risk quantification and the development of mitigation and remediation strategies.

🏝️ Benefits

• Access to employee learning programs that include industry training and certifications from providers like Microsoft, Google, Amazon, Skillsoft, and others.

• A company-wide platform for volunteering and charitable giving.

• Opportunities to donate, initiate fundraisers, volunteer, and connect with over 2 million non-profit organizations.

• Utilization of state-of-the-art resources while working with Fortune 100 clients.

• Medical or religious accommodation process available for eligible employees.

• Options for remote work arrangements.