Senior ServiceNow ITOM Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Execute hands-on development and configuration of ServiceNow ITOM solutions for federal clients

• Create and set up CMDB, Discovery, Service Mapping, and Event Management functionalities

• Apply CSDM-aligned CMDB design, including CI classes, relationships, identification and reconciliation rules, as well as CMDB Health

• Set up and configure MID Servers, credentials, schedules, IP ranges, discovery patterns, and cloud discovery

• Define and manage application service maps utilizing top-down, tag-based, and custom patterns

• Configure event connectors, sources, rules, field mappings, alert transformation, correlation, aggregation, and impact assessment

• Automate workflows for alert-to-incident, notification, assignment, escalation, remediation, tracking, and closure

• Set up Operator Workspace, service health dashboards, Performance Analytics, and customizable CMDB, discovery, alert, and MTTR reporting

• Integrate ServiceNow ITOM with monitoring tools, cloud providers, customer SSO, ITSM/ticketing, and reporting or data warehouse systems

• Plan and implement CMDB data population and migration

• Assist infrastructure, operations, and application stakeholders in validating environments, data sources, CI classes, and monitoring integrations

• Engage in Agile ceremonies, code reviews, and design reviews

• Mentor junior developers while adhering to platform best practices

• Contribute to technical documentation, knowledge transfer, operational readiness, and end-user engagement

⛳️ Requirements

• 5+ years of practical ServiceNow experience, with at least 2+ years in a senior developer capacity

• 2+ years of experience in implementing ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, Service Mapping, and Event Management

• Hands-on experience in configuration and development across ITOM

• Familiarity with CSDM, CMDB Health, and IT infrastructure in on-premises, cloud, and hybrid settings

• Experience in building integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP APIs

• Proven experience in executing CMDB data population and migration

• Strong background in implementing ServiceNow data models, security models, and platform configuration

• Proficient in JavaScript, Glide APIs, Script Includes, and Flow Designer

• Familiarity with working in Agile delivery environments

• Excellent analytical, troubleshooting, and problem-solving skills

• Experience mentoring fellow developers

• Bachelor's degree or equivalent work experience

• ServiceNow Certified Implementation Specialist (CIS) - Discovery

• Capability to obtain and maintain a Public Trust

• US Citizenship is mandatory

🏝️ Benefits

• Equal Opportunity Employer

• Reasonable accommodations for individuals with disabilities

• Opportunity to obtain and maintain a Public Trust clearance