Senior ServiceNow Developer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Develop and set up the CSM Configurable Workspace, customer-oriented Service Portal, intent-driven Record Producers, and automated catalog workflows.

• Implement automation using Flow Designer and Process Automation Designer (PAD), including stage-gated playbooks, automated task routing, and system notifications.

• Configure and create secure, bi-directional REST integrations and workflows utilizing Integration Hub, Robust Transform Engines (RTE), and Workflow Data Fabric.

• Establish staging tables, run data cleansing scripts, and transfer legacy records from SharePoint lists, spreadsheets, and custom tables.

• Ensure accurate data mapping during migration by using the client Unique Account ID as the primary structural key.

• Set up Performance Analytics indicators, collection jobs, breakdown sources, and interactive dashboard filters.

• Assist with configuration and remediation tasks for secure government environments, including addressing STIG/CIS-related findings when necessary.

• Aid in the migration of existing application workflows into ServiceNow CSM, encompassing configuration, workflow automation, data migration, analytics, UAT/training support, and deployment/go-live readiness.

• Perform developer-level scripting, meticulous configuration, unit testing, and timely escalation of issues under the guidance of the Lead ServiceNow Architect.

• Deliver clear progress reports and collaborate with the technical lead and Security and Architecture team.

⛳️ Requirements

• Senior-level ServiceNow Developer.

• Active Secret Clearance or the ability to obtain Secret Clearance.

• Must be a U.S. Citizen.

• Must possess active ServiceNow certifications: CAD and CSA.

• Must hold CompTIA Security+ CE or an equivalent IAT Level II baseline certification.

• Must have a Master's degree in Computer Science or a related field.

• Minimum of 15 years of practical IT platform development/configuration experience.

• At least 8 years of experience with the ServiceNow platform.

• A minimum of 8 years of hands-on experience in ServiceNow CSM configuration/development.

• Proficient in ServiceNow Customer Service Management (CSM) configuration and development.

• Experience with ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE).

• Familiarity with automated data migrations, schema mapping, and table cleansing from flat files, custom tables, spreadsheets, and SharePoint lists.

• Skilled in building dashboards and reports using ServiceNow Performance Analytics.

• Experience with Flow Designer and Process Automation Designer (PAD).

• Knowledge in configuring Query Business Rules and field-level ACLs.

• Hands-on experience in configuring the Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management.

• Proficient in ES5/ES6 scripting, clean and upgrade-safe configuration, and unit testing.

• Required certifications: ServiceNow CSA, CAD, CIS-CSM, and CIS-ITSM.

• Ability to work under a Lead Architect in a secure government environment with CAC access.

🏝️ Benefits

• Opportunity to make a direct contribution to mission-focused client delivery.

• Chance to enhance systems, standards, and technical execution practices.

• Reasonable accommodations available for individuals with disabilities.