This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Execute implementation, administration, configuration, and/or development tasks with the ServiceNow ITSM application suite and designated specialties.

• Design the Department of Transportation (DOT) Service Management System (SMS) and provide support for SMS operations, engineers, and the SMS development lifecycle.

• Identify integration methods, directionality, and attributes.

• Engage in data normalization prior to import or insertion into ServiceNow.

• Participate in platform, process, and integration testing activities.

• Create and manage Discovery schedules, pattern usage, and the roles of other integrations.

• Act as the Enterprise Integration Manager.

• Design, develop, configure, and customize ServiceNow applications and services.

• Deliver new functionalities across various applications.

• Oversee and execute SMS development tasks throughout the development lifecycle.

• Implement SDLC and DevOps principles.

• Address and resolve escalated SMS service requests and incidents.

• Support the platform administrator in incident resolution efforts.

• Participate in an on-call rotation during nights, weekends, and holidays.

⛳️ Requirements

• 12+ years of pertinent IT experience, with a minimum of 6 years in administration services for a major Service Management System (SMS), preferably ServiceNow.

• Bachelor’s Degree in Management Information Systems (MIS), Computer Science (CS), or a related field; or an equivalent combination of education and experience (6 years of experience can substitute for a degree).

• Comprehensive knowledge of ServiceNow Discovery and Integrations.

• Familiarity with SNMP technologies that support Discovery Patterns.

• Experience with SOAP/REST-based API integrations.

• Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is mandatory.

• Candidates must be U.S. citizens or green card holders who have resided in the U.S. for a minimum of 3 years.

• Capability to obtain a public trust.