Senior ServiceNow Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and maintain solutions for Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

• Configure and enhance processes for the hardware and software asset lifecycle, including request, fulfillment, deployment, reclamation, refresh, and retirement.

• Assist in software compliance, normalization, reclamation, SaaS optimization, and asset governance projects.

• Create and manage Service Catalog Items, Record Producers, approval workflows, and fulfillment processes.

• Develop automation solutions utilizing Flow Designer, Integration Hub, and the capabilities of the ServiceNow platform.

• Design and implement integrations using REST APIs, Import Sets, and Transform Maps.

• Connect ServiceNow with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories.

• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs.

• Diagnose platform, integration, and automation issues through thorough root cause analysis.

• Support ITSM processes, including Incident, Change, Problem, and Request Management.

• Ensure the quality of CMDB data, asset-to-CI relationships, and support CSDM initiatives.

• Confirm that solutions comply with ServiceNow best practices, governance standards, and requirements for technical documentation.

⛳️ Requirements

• A minimum of 8 years of practical ServiceNow development experience.

• At least 5 years of experience in implementing and supporting IT Asset Management solutions.

• Strong proficiency with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations.

• Extensive experience in creating Catalog Items, Record Producers, and automated fulfillment workflows.

• Solid JavaScript and ServiceNow scripting skills.

• Familiarity with Import Sets, Transform Maps, Data Imports, and workflow automation.

• A good understanding of ITSM processes and service delivery concepts.

• Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships.

• ServiceNow Certified System Administrator (CSA) certification is required.

• Certified Application Developer (CAD) certification.

• ITIL Foundation Certification.

• Experience with ServiceNow Discovery and CMDB health initiatives.

• Knowledge of SaaS license optimization and software compliance programs.

• Experience in large enterprise ServiceNow environments.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Projects for prestigious global clients.

• An inclusive and supportive work environment.

• Regular team-building social events.

• Initiatives focused on social sustainability, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.