Senior ServiceNow Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and provide support for Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions.

• Configure and enhance hardware and software asset lifecycle processes, which include request, fulfillment, deployment, reclamation, refresh, and retirement.

• Assist with software compliance, normalization, reclamation, SaaS optimization, and asset governance initiatives.

• Create and maintain Service Catalog Items, Record Producers, approval workflows, and fulfillment processes.

• Develop automation solutions utilizing Flow Designer, Integration Hub, and the ServiceNow platform capabilities.

• Design and execute integrations using REST APIs, Import Sets, and Transform Maps.

• Connect ServiceNow with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories.

• Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs.

• Diagnose platform, integration, and automation issues through root cause analysis.

• Support ITSM processes, including Incident, Change, Problem, and Request Management.

• Ensure CMDB data quality, asset-to-CI relationships, and support CSDM initiatives.

• Confirm that solutions comply with ServiceNow best practices, governance standards, and technical documentation requirements.

⛳️ Requirements

• Over 8 years of hands-on ServiceNow development experience.

• More than 5 years of experience in implementing and supporting IT Asset Management solutions.

• Strong expertise with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations.

• Extensive experience in creating Catalog Items, Record Producers, and automated fulfillment workflows.

• Proficient in JavaScript and ServiceNow scripting.

• Familiarity with Import Sets, Transform Maps, Data Imports, and workflow automation.

• Solid understanding of ITSM processes and service delivery concepts.

• Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships.

• Required ServiceNow Certified System Administrator (CSA) certification.

• Certified Application Developer (CAD) certification is preferred.

• ITIL Foundation Certification is necessary.

• Experience with ServiceNow Discovery and CMDB health initiatives.

• Exposure to SaaS license optimization and software compliance programs.

• Experience working within large enterprise ServiceNow environments.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on impactful projects for prestigious global clients.

• Inclusive and supportive work environment.

• Regular team-building social events.

• Commitment to sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.