Senior ServiceNow Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, maintain, and enhance solutions on the ServiceNow platform while ensuring compliance with development best practices and governance standards.

• Create and customize applications utilizing the platform's native capabilities, including App Engine, Customer Service Management (CSM), Flow Designer, and automation features.

• Implement and sustain integrations between ServiceNow and enterprise-level systems using REST and SOAP APIs.

• Engage in gathering and detailing both technical and functional requirements in collaboration with business units and interdisciplinary teams.

• Develop workflows, business rules, client scripts, script includes, catalog items, and other components of the platform.

• Analyze, troubleshoot, and enhance medium- to high-complexity incidents and issues.

• Ensure the quality of delivery through rigorous testing, thorough documentation, and comprehensive code reviews.

• Utilize GitHub for code version control and Jira for managing and tracking activities.

• Support ongoing improvement initiatives, process automation, and optimization of the user experience on the platform.

• Collaborate with senior developers, Technical Leads, and architects to define and implement technical solutions.

• Estimate development efforts and aid the team in planning for delivery.

⛳️ Requirements

• Demonstrated experience in ServiceNow platform development (at least 4 years).

• Proficient in JavaScript and the primary components of ServiceNow development.

• Experience with App Engine and Customer Service Management (CSM).

• Understanding of REST and SOAP integrations as well as microservices.

• Knowledge of data modeling and SQL commands.

• Proficient in using GitHub for version control of code.

• Familiarity with Jira and Agile methodologies (Scrum and/or Kanban).

• Ability to analyze requirements and convert business needs into technical solutions.

• Experience in investigating and resolving medium-complexity technical issues.

• Excellent communication skills; must be collaborative, organized, and effective in a team environment.

• Understanding of integration architecture.

• Preferred: experience with ITSM, ITOM, or other ServiceNow modules.

• Preferred: ServiceNow Certified System Administrator (CSA) certification.

• Preferred: ServiceNow Certified Application Developer (CAD) certification.

• Preferred: experience in digital transformation and process automation projects.

• Preferred: familiarity with DevOps practices and CI/CD processes.

🏝️ Benefits

• Multi-benefit card – choose how and where to use it.

• Scholarships for undergraduate, graduate, MBA, and language courses.

• Certification incentive programs.

• Flexible working hours.

• Competitive salaries.

• Annual performance review with a structured career development plan.

• International career opportunities.

• Wellhub and TotalPass.

• Private pension plan.

• Childcare assistance.

• Medical insurance.

• Dental insurance.

• Life insurance.