Senior ServiceNow Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design, develop, configure, and implement applications, modules, and enhancements on the ServiceNow platform.

• Operate both independently and as part of a collaborative technical delivery team in a senior capacity.

• Provide support for multiple ServiceNow instances and domains serving both internal and external clients.

• Engage actively in Agile/Scrum ceremonies and iterative development practices.

• Offer technical direction concerning ServiceNow design, architecture, development standards, and best practices for the platform.

• Collect, analyze, and interpret stakeholder requirements to create technical solutions.

• Develop and sustain custom functionality, workflows, and integrations within ServiceNow.

• Create and manage Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows.

• Assist with deployment and rollout processes for new applications and enhancements.

• Diagnose platform issues and identify areas for enhancement in performance, scalability, and reliability.

• Ensure that solutions comply with security, governance, and federal compliance standards.

• Contribute to documentation, knowledge sharing, and initiatives aimed at continuous process improvement.

• Support federal agencies with enterprise ServiceNow implementations that improve operational efficiency and service delivery.

⛳️ Requirements

• Must possess an active Secret Security Clearance.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• Minimum of 5 years of practical ServiceNow development experience.

• Proven experience in supporting federal government clients and programs.

• Strong background in developing custom ServiceNow solutions utilizing JavaScript and platform scripting capabilities.

• Experience in Agile/Scrum development environments.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Capable of effectively communicating with both technical and non-technical stakeholders.

• Experience in translating business requirements into technical designs and executed solutions.

• In-depth knowledge of the ServiceNow platform and its core modules, including Service Catalog, Service Portal, Incident Management, Knowledge Management, Reporting, and Dashboards.

• Familiarity with ITSM, ITAM, and CMDB processes.

• Understanding of ITIL best practices and service management frameworks.

• Familiar with PMP, PRINCE2, or similar project management methodologies.

• Experience in supporting enterprise-scale ServiceNow environments.

• Skilled in data analysis, data modeling, and managing large datasets.

• Knowledge of SDLC principles and enterprise application support.

• Experience in platform performance monitoring, optimization, and governance.

• ServiceNow Certified Application Developer (CAD) certification is preferred.

• Additional ServiceNow certifications are highly desirable.

• ITIL Foundation Certification is preferred.

• Must have valid U.S. work authorization without current or future need for visa sponsorship.

🏝️ Benefits

• Eligibility for variable compensation, bonuses, or commissions.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) retirement plan.

• Potential eligibility for additional benefits available to qualifying employees.